Aerospace Business Specialist/ Accounts Receivable
About The Position
PPG's Aerospace Business has a hybrid Aerospace Business Specialist / Accounts Receivable position available. This role supports the corporate Accounts Receivable (AR) functions, processes credits, closes applicable tickets, and maintains and updates customer AR contacts. The position involves processing internal export sales orders, reviewing and uploading applicable export documentation, ensuring compliance with international regulations, and obtaining late order information to notify customers of any delays. The role requires staying knowledgeable of regulations related to international orders and changes that impact processes, and keeping stakeholders informed of problems/solutions pertaining to the customer and achievement of KPIs.
Requirements
- Only US Citizens, Green Card holders, political asylees or refugees are eligible to apply
- High School Diploma or equivalent required
- 3+ years of Customer Service experience required
- Proficient technology skills including Microsoft Office suite
Nice To Haves
- Business to business (B2B) customer service or manufacturing industry preferred
- Previous customer service experience, preferably in a manufacturing environment
Responsibilities
- Support corporate Accounts Receivable (AR) function by providing documentation, researching AR discrepancies, determining root causes
- Submit invoice copies to various customer portals
- Process credits and close applicable tickets
- Maintain and update customer AR contacts
- Effectively complete daily tasks to ensure that the Aerospace Business Solutions group achieves their primary goals and established KPIs related to accounts receivable functions
- Ensures good working relationships are being maintained and responses are being made promptly to all requests to minimize delays in accounts receivable collections
- Utilize software i.e., QAD, Oracle, Client link, Laserfiche, Excel, various customer portals
- Process internal export sales orders
- Review and upload of applicable export documentation, ensuring compliance with international regulations
- Remain knowledgeable of regulations related to international orders and changes that impact processes
- Responsible for obtaining late order information and notifying customers of any delays with their orders
- Must keep appropriate stakeholders abreast of the problems/solutions pertaining to the customer and achievement of KPIs
Benefits
- Opportunity to grow and develop your career
- Fulfilling workplace for employees
- Environment for continuous learning
- Embraces the ideas and diversity of others
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
