Accounts Receivable Specialist

Fortify Companies • Kennesaw, GA

6h • $22 - $25 • Hybrid

About The Position

Rytech Restoration, a leader in the restoration industry and part of Fortify Companies, is seeking an Accounts Receivable Specialist. This role is crucial for ensuring franchise owners are paid accurately and on time. The specialist will manage a portfolio of franchise accounts, monitor outstanding balances, and resolve billing issues with franchise owners, third-party administrators, and insurance carriers. Key activities include making a high volume of outbound calls, developing aging reports, and conducting regular conference calls with franchise owners to facilitate collections. This is a hybrid role based out of the Kennesaw, GA office, involving two weeks of on-site training followed by ongoing remote work. The ideal candidate will excel at building relationships, staying organized in a fast-paced environment, and achieving tangible results.

Requirements

• Prior experience in accounts receivable, billing, or collections
• Strong proficiency in Microsoft Excel, Word, and Outlook
• Excellent written and verbal communication skills
• Ability to stay organized and manage a high-volume account load independently
• Comfort navigating collections conversations calmly and professionally
• Ability to adapt quickly to new systems

Nice To Haves

• NetSuite experience
• Experience working with franchise networks, third-party administrators, or insurance carriers
• Background in the restoration or property services industry
• 1 or more years in accounts receivable or debt collection

Responsibilities

• Monitor account details for non-payments, open balances, and aged receivables across assigned franchise accounts
• Make a minimum of 30 outbound calls daily to follow up on outstanding payments
• Work with franchise owners, third-party administrators, and insurance carriers to resolve billing inquiries
• Develop and maintain aging reports for your assigned franchise accounts
• Run scheduled conference calls with franchise owners to review open receivables and develop collection plans
• Deliver excellent service to internal and external customers at every touchpoint
• Work proactively with department leaders and multiple levels of management
• Navigate difficult collection conversations with professionalism and a solutions-first mindset
• Support other departments during CAT (catastrophic event) response periods as needed
• Adhere to department policies, procedures, and compliance requirements
• Perform other duties as assigned to support the needs of the team and business.

Benefits

• $22-$25 an hour based on experience; overtime as needed
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Health savings account (HSA), life insurance, and disability coverage
• Paid time off accrued based on tenure, plus company-recognized paid holidays
• Two weeks of paid on-site training in Kennesaw, GA; fully remote work thereafter

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed