Bus Service Monitor

Pace Suburban Bus • Arlington Heights, IL

90d • Onsite

About The Position

Under the direction of the Section Manager, Operating Services, monitors operators assigned to Pace vehicles including paratransit services to ensure safe, timely, and comfortable rides. Essential functions include: Monitoring standard operating procedures of operators assigned to Pace Service, including paratransit service. Documenting boarding and alighting counts on assigned bus trips. Assisting with the survey of routes and stops in the IBS system. Assisting with new carrier service contract start-ups, including training operating personnel. Performing other duties as assigned.

Requirements

• Must be 21 years of age or older.
• Must have at minimum a high school diploma or equivalency.
• Must have at least two (2) years’ experience in public transportation.
• Must possess a valid driver’s license and access to an automobile.
• Must be able to obtain a Class "B" Commercial Driver's License with passenger air brake endorsement and without an air brake restriction.
• Must demonstrate intermediate proficiency with Microsoft Office applications, including Outlook, Excel, and PowerPoint.
• Must possess and demonstrate excellent interpersonal skills: good written and verbal communication skills.
• Must be able to handle confidential and/or sensitive information in a professional manner.

Responsibilities

• Monitoring standard operating procedures of operators assigned to Pace Service, including paratransit service.
• Documenting boarding and alighting counts on assigned bus trips.
• Assisting with the survey of routes and stops in the IBS system.
• Assisting with new carrier service contract start-ups, including training operating personnel.
• Performing other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED