Rotational Bus Server Attendant

The Greenbrier Hotel•White Sulphur Springs, WV

39d•Onsite

About The Position

The Bus Server Attendant is responsible for providing a friendly, warm, and welcoming experience to all guests in accordance with Greenbrier standards. This role requires knowledge of all venue offerings, training and implementation of service standards, and execution of various service duties. The attendant will assist with table maintenance, setting, detailing, and other service steps. Additionally, they will be involved in menu and beverage presentation, taking and placing orders, polishing silver and glassware, serving courses, clearing tables, and ensuring guest satisfaction throughout the meal. The position also includes making coffee and espresso drinks, processing payments, assisting with guest departures, completing side work, and maintaining a professional demeanor on the phone and in the dining room. Effective use of time and materials, knowledge of ABC laws, and participation in meetings are also key aspects of the role. Employees are expected to assist colleagues as needed due to fluctuating operational demands.

Requirements

Waiter/Waitress for at least five years, Four Star or Five Star dining experience preferred
High School Diploma or G.E.D. preferred
Ability to communicate effectively to ensure all objectives, criteria, and goals are clearly understood and accomplished to the desired standard
Must be enthusiastically proficient in the proper pronunciation of Food and Beverage offerings and preparations
Point of Sale Terminal experience
Successfully complete a Verbal and written menu test
Successfully complete a Practical service test
Energetic with a strong ability to display enthusiasm, professionalism, passion and energy
Consistent demonstration of the Ten Essential Attributes
On-going certification and training will be part of the Draper's team requirements

Nice To Haves

Four Star or Five Star dining experience preferred

Responsibilities

Proactively approaches and acknowledges all guests in a friendly, warm and welcoming manner in accordance with Greenbrier standards.
Knowledge of all offerings of the venue
Training and implementing service standards
Execution of water, bread, and bussing duties
Assistance with table maintenance, setting, detailing and all other service steps.
Menu Presentation
Beverage presentation including a full articulate knowledge of all offerings and preparation methods
Placing beverage orders into the Point of Sale System
Serving beverage orders utilizing full club service
Taking food orders including a full articulate knowledge of all offerings and preparation methods
Placing food orders into the Point of Sale System
Polishing and placing of appropriate silver and glassware
Firing appropriate course
Serving and articulating all courses including a full knowledge of all offerings and preparation methods
Clearing of all courses
Validates satisfaction throughout the meal
Taking dessert orders including a full articulate knowledge of all offerings and preparation methods
Make and serve coffee, tea, espresso, cappuccino, latte
Presenting checks and processing payments
Assist in the departure of the guest including a genuine farewell and invite the guest back
Completing all assigned side work to the standard operating procedure
Assisting the dining team with all aspects of the service script
Maintain a high level of professionalism on the phone with callers and others entering the dining room in accordance with Greenbrier standards
Maintain a cleanly and organized side station
Effective and conscientious use of materials and effective and efficient use of time
Is familiar with pertinent ABC laws
Participate in all meetings as required – Pre-Shift, training sessions, etc
Ensure proper supplies are on hand at all times in order to effectively service the guests
Perform other tasks as needed or directed.