Bus Attendant/Server Assistant

Choice Hotels International•Phoenix, AZ

About The Position

The Bus Attendant/Server Assistant keeps dining areas clean and supports efficient, courteous restaurant service. At the start of each shift, the associate receives an assigned service area, which may include the bar/lounge, dining room, private party areas, or beverage storage areas. The role includes greeting seated guests, bringing water, clearing and resetting tables, assisting with food delivery, responding to guest requests, and coordinating with servers and hosts to support seating and customer service. The associate may wash dishes when needed and must follow legal standards and TIPS alcohol-service guidelines. The position is expected to deliver genuine hospitality and 100% guest satisfaction through personal attention, teamwork, and appropriate resolution of guest concerns. Other duties may be assigned by management to support restaurant operations and guest service. The hotel operates seven days a week, 24 hours a day, and associates may be moved to different shifts or assigned different duties as business needs dictate.

Requirements

Excellent attention to detail.
Ability to handle multiple tasks.
Excellent communication and interpersonal skills.
Team-oriented attitude and willingness to help.
Ability to communicate effectively with department managers, team members, and guests.
Ability to retain and provide general hotel information.
Strong team spirit.
Ability to work well in stressful, high-pressure situations.
Ability to stand for long periods and move throughout the hotel, including standing, walking, kneeling, and bending for extended periods.
Proper lifting techniques and ability to lift, carry, push, pull, or otherwise move objects.
Manual dexterity and hand-eye coordination, including ability to work with hands above shoulder level.
Ability to tolerate heat, cold, chemicals, and loud or noisy environments, and to work under variable temperature conditions.
Ability to lift 50 pounds regularly and push or pull objects up to 100 pounds.

Nice To Haves

Experience in a similar position within an upscale restaurant environment is preferred.

Responsibilities

Obtain service-area assignments at the beginning of each shift.
Greet guests promptly as they are seated and bring water to their tables.
Remove used tableware between courses and provide tableware for the next course.
Clear tables after guests and take tableware to the dish room, placing items in the appropriate washing areas.
Clean table tops, chairs, booths, and floors between seatings; reset and arrange tabletops.
Respond to guest requests and communicate them to servers as needed.
Coordinate with servers and hosts to support efficient seating, table utilization, and customer service.
Assist servers with food delivery, especially for large parties and during peak periods.
Thank guests as they leave.
Fill in as needed to support smooth restaurant operations, as directed by the restaurant manager or immediate supervisor.
Wash dishes when the dishwasher is absent or as directed by servers or management.
Follow legal standards and TIPS alcohol-training guidelines for alcohol service.
Provide genuine hospitality, personal attention, and teamwork when serving guests.
Listen to guest concerns, apologize with empathy, find solutions, and follow through.
Notice when guests are dissatisfied and use judgment in applying the 100% Guest Satisfaction approach.
Perform other duties assigned by management to support guest satisfaction and hospitality.

Benefits

Competitive compensation and benefits, including medical, dental, and vision coverage.
Leave and paid time off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance.
Financial benefits for retirement and health savings.
Employee recognition programs.
Discounts at Choice hotels worldwide.

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