Bus Operations Supervisor
About The Position
The Bus Operations Supervisor is responsible for the daily oversight of marketing-related functions. This includes and is not limited to front-line customer service, new card sign-ups, customer database, promotional and enrollment kiosks, comp redemption, ticket sales, daily bus operations, and promotions. This role involves supervising Bus Representatives, bus drivers and support staff, managing routes and schedules, monitoring compliance with safety and regulatory standards, oversight over all marketing-related functions, and addressing operational challenges in real-time. Responsibilities are performed in accordance with all Company standards, policies, and procedures.
Requirements
- Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
- Knowledge and ability to use a computer keyboard and mouse.
- Ability to supervise, train, and motivate Team Members.
- Ability to coordinate staff schedules and manage daily assignments.
- Ability to accurately work and/or manage multiple projects under demanding circumstances.
- A minimum of one (1) year experience as a supervisor is required.
- Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
- Must be at least 21 years of age.
Nice To Haves
- Experience as a bus program or rewards center supervisor preferred.
Responsibilities
- Responsible for practicing, supporting, and promoting North Fork Mono Casino's culture and always demonstrating exemplary Service Standards.
- Assist with billing processes, establish new contacts, and obtain Certificates of Insurance (COIs) as required.
- Supervise daily marketing operations.
- Assist with the completion of all daily documentation required for operations.
- Lead and supervise the Bus Representative team including hiring, training, motivation, and performance management.
- Assist in developing and maintaining positive relationships with bus companies, tour operators, and group leaders.
- Collaborate with property teams to provide guidance and support related to all marketing-related functions.
- Monitor and report all marketing-related issues to their direct manager.
- Issue Player Cards and input data into the enrollment system.
- Effectively and accurately operate assigned equipment, including but not limited to Konami Player Tracking, promotional and enrollment kiosks, standard computer terminals, embossers, InfoGenesis, scanners, and mobile devices for enrollment and bus operations.
- Other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
