Bus Operations Controller

TRANSIT MANAGEMENT OF CHARLOTTE INC•Charlotte, NC

1d•Onsite

About The Position

The Bus Operations Control Center (BOCC) Supervisor/Controller is responsible for overseeing and coordinating the day-to-day operations of the public transit bus system from a centralized control center. This role involves real-time monitoring of bus routes, managing service disruptions, responding to emergencies, and ensuring that service runs efficiently and according to schedule. The BOCC Supervisor/Controller communicates with bus operators, maintenance teams, and supervisors to ensure a smooth, safe, and timely operation of the transit system.

Requirements

High school diploma or equivalent required.
2+ years of experience in transportation operations, public transit, or a related field.
Prior experience in a control center, dispatch, or logistics coordination role is highly desirable.
Ability to confidently use standard technology (i.e. Microsoft Office) and other transportation systems and software.
Currently possess CDL with Passenger endorsement or able to achieve during the six (6) month probationary period.
Able to work as needed during training to ensure ability to perform all job responsibilities.
Ability to work rotating shifts, including nights, weekends and holidays following training.

Nice To Haves

Bachelor’s degree in transportation, logistics, public administration, or a related field is preferred.

Responsibilities

Use dispatch systems, GPS tracking, and communication tools to monitor real-time bus locations and schedules.
Track and ensure on-time performance of bus routes, identifying and responding to delays or schedule deviations.
Address service disruptions, including traffic issues, accidents, breakdowns, or other unforeseen events.
Develop and communicate alternate routing plans when needed to maintain service.
Collaborate with maintenance and road supervisors to resolve operational issues.
Serve as the primary point of contact for bus operators, providing instructions and updates regarding schedule adjustments, route changes, and emergency situations.
Write summary driver reports of situations and incidents, take live notes and then edit to an understandable summary of incident and response taken.
Coordinate with other transit departments, including rail or other transportation modes, to ensure integration and consistency across services.
Notify customers and staff of delays, detours, and disruptions through automated systems and other communication channels.
Respond to accidents, breakdowns, or emergency situations with timely and clear directives.
Coordinate with first responders, internal emergency teams, and relevant stakeholders to ensure safety and rapid resolution of incidents.
Record and document incidents, preparing reports for management review.
Monitor key performance indicators (KPIs) such as on-time performance, service reliability, and passenger complaints.
Generate reports on operational performance, incident responses, and service disruptions.
Analyze operational data to recommend improvements and enhance service delivery.
Ensure all operations comply with safety regulations and transit policies.
Monitor bus operators' adherence to schedules, safety protocols, and communication standards.
Report and document any violations, unsafe conditions, or procedural breaches.