Operations Controller

Atlas Air•Erlanger, KY

3d•$54,500 - $73,500

About The Position

Join Atlas Air Worldwide. Move the World with Us! At Atlas Air Worldwide, we’re not just an airline, we’re a global engine powering cargo, passenger, and leasing operations across more than 70 countries. As a leader in outsourced aviation logistics, we’re built on a foundation of safety, service excellence, integrity, innovation, teamwork, and responsibility. With over 30 years of history, a modern all-Boeing fleet, and nearly 5,000 teammates collaborating across operations, technical, and corporate functions, we’re driven by purpose. If you're ready to grow, innovate, and help us deliver excellence every single day, you belong here. Position Summary: The System Operations Controller deciphers, facilitates and documents all customer operational scheduling requirements for our fleet of aircraft within a rolling 72-hour window. This position is accountable for the accuracy, completeness, and implementation of customer flight schedules within our 72-hour window. It is also accountable for timely communication, accurate ground handling setup, overall, on-time performance and providing professional customer service.

Requirements

BS or BA degree in aviation or equivalent relevant experience required.
Ability to handle multiple tasks
Prior airline operations experience preferred
Comfortable with making key decisions
Computer proficiency
Perform well under pressure
Excellent interpersonal and communication skills
Flexibility with work schedule to include working nights, weekends and holidays
Able to successfully complete required OJT training

Responsibilities

Maintain AIMS operating system database with aircraft dispositions
Build and manage flight schedules in AIMS
Process customer’s operational requests (i.e. schedule changes, courier listing requests, etc.)
Research and set up required ground support for commercial charter flights, AMC missions, and diversions.
Act as the main point of contact (POC) for the 72-hour window of operation for customers, ops teams and ground ops staff.
Communicate l information/changes to all affected stations, vendors and departments.
Review reports for operational data and update the operating system as necessary
Monitor all flight activity including researching and coding delays
Assist customers with operational issues and offline flying when requested.
Assist customers with information on the movement of their shipments.
Act as a liaison between System Control and all other GCC department staff.
Handle a high volume of communications, including telephone, SITA, and email traffic.
Ensure that Customs, Immigration and Agriculture are arranged for Commercial Charters entering the U.S.
Help Coordinate recovery plans for aircraft disruptions