Operations Controller

Metrolinx • Canada,

14h • CA$82,683 - CA$112,734 • Onsite

About The Position

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Network Operations Control Centre is seeking an Operations Controller. The Operations Controller directs, manages, and oversees the overall daily operation of the GO Transit and UP Express service network by coordinating responses to service incidents and emergencies, and enhances GO’s ability to provide safe and reliable public transportation services.

This is a 24/7, in-office role based at our Oakville Network Operations Centre (NOC) location. Our team is highly collaborative, and much of our work benefits from in person co-creation, relationship building, and hands-on partnership with leaders across the organization.

Requirements

• Completion of a diploma in Business Administration, Transportation, or related field – or a combination of education, training and experience deemed equivalent.
• Excellent computer skills with high level knowledge of Microsoft Word, Excel and PowerPoint with the ability to quickly become proficient in the use of proprietary software.
• Ability to quickly assess and act upon situations in a fast-paced environment and to successfully manage under pressure and respond to critical changing priorities.
• Excellent analytical, verbal and written communications skills with the ability to multi-task.
• Must successfully complete environmental, safety, and other training required by corporate policy or regulatory agencies.

Nice To Haves

• Completion of a degree or diploma in Emergency Management/Telecommunications, Business, Supply Chain, and Management would be considered an asset.
• Experience working in a Control Centre or related experience in transportation with a solid background in the principles, practices, and application of rail and/or bus transit operations is an asset.
• Environmental, safety, and/or regulatory transportation courses or certifications would be assets
• Experience with unionized staff an asset.

Responsibilities

• Controlling, coordinating, and monitoring the overall daily operation of the GO Transit and UP Express service network initiating incident management procedures to correct service disruptions.
• Answer and effectively respond to emergency phone and radio calls and coordinate responses from emergency services, internal and external Rail Traffic Control (RTC), and other business units as required.
• Manages implementation of the incident management processes identified in the Business Continuity Plan, coordinates emergency responses, and communicates service status updates to internal stakeholders and delivers communication to external Stakeholders during service recovery, adjustments, and delays
• Managing internal and external communications in conjunction with service recovery, adjustments, and delays.
• Participating in various project teams and committees.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree