Bursars Operations Specialist - 3rd Party Programs - UTK

University of Tennessee • Knoxville, TN

9h

About The Position

Under the supervision of the Assistant Bursar, the Manager of Collections is responsible for designing and redesigning processes to collect debts from students and non-student customers, including the most difficult-to-collect debt. This role involves observing and reviewing staff interactions with clients to ensure collections align with university policies and regulations, and directly supervising collections staff. Key duties include reconciling customer receivable accounts to the general ledger and outstanding invoices, managing the placement of holds and late fees on student accounts, maintaining a commitment to teamwork, and providing exemplary customer service. The specialist will also assist and support campus-based loan staff and provide accurate, detailed information and guidance to students.

Requirements

• Supervision of Assistant Bursar
• Supervision of Manager of Collections
• Supervision of collections staff

Responsibilities

• Design and redesign processes to collect debts from students and non-student customers, including difficult-to-collect debt.
• Observe and review staff interactions with clients to ensure adherence to university policies and regulations.
• Directly supervise collections staff.
• Reconcile customer receivable accounts to the general ledger and outstanding invoices.
• Manage the placement of holds and late fees to appropriate student accounts.
• Maintain a commitment to teamwork and provide exemplary customer service.
• Assist and support campus-based loan staff.
• Provide accurate, detailed information and guidance to students.

Benefits

• career development and coaching
• continued education
• development and training possibilities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed