3rd Party Service Specialist II
About The Position
As 3rd Party Service Specialist II, you will interact with customers, company field service providers and field service leadership, sales, and/or 3rd party vendors to handle a variety of pre-sales or post-sales service functions. Your role: Provide autonomous post-sales support by interacting with customers, vendors, and service reps to resolve issues and handle service dispatches, escalating to senior colleagues when needed. Deliver outstanding customer service while continuously improving the MVS Purchased Services process to retain customers and grow future business. Operate within and adapt existing procedures and techniques to address critical points and ensure timely, accurate service execution. Maintain operational targets: keep open operations average ≤ 14 days and reduce open work orders to target levels. Control costs and ensure compliance: lower operating expenses through cost avoidance/mitigation, achieve PM compliance ≥ 95% monthly, and obtain required approvals for all MVS service dispatches.
Requirements
- Bachelor's degree in business or related field preferred, or equivalent experience
- 5+ years of purchasing experience which should include some level of supervision
- Customer-focused, communicative, and detail-oriented professional with a passion for customer experience, operational excellence, continuous development, and strong interpersonal skills to drive change and delight stakeholders.
- Technical and compliance proficiency: working knowledge of SAP, Salesforce, PVC/Voice Cloud systems, intermediate–advanced MS Office (Word/Excel), plus Philips Healthcare product knowledge, FDA/internal audit and ICS readiness, and solid business/math acumen.
- Independent, decisive operator able to work remotely in a fast-paced environment with flexibility for evening/weekend shifts, on-call rotations (including nights), and overtime as needed.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- US work authorization is a precondition of employment.
- For this position, you must reside in or within commuting distance to Nashville, TN.
Responsibilities
- Provide autonomous post-sales support by interacting with customers, vendors, and service reps to resolve issues and handle service dispatches, escalating to senior colleagues when needed.
- Deliver outstanding customer service while continuously improving the MVS Purchased Services process to retain customers and grow future business.
- Operate within and adapt existing procedures and techniques to address critical points and ensure timely, accurate service execution.
- Maintain operational targets: keep open operations average ≤ 14 days and reduce open work orders to target levels.
- Control costs and ensure compliance: lower operating expenses through cost avoidance/mitigation, achieve PM compliance ≥ 95% monthly, and obtain required approvals for all MVS service dispatches.
Benefits
- Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.
- Details about our benefits can be found here.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
