3rd=Party Engagement & Reimbursement Specialist

YMCA of The Inland Northwest • Spokane, WA

1d • $25 - $27

About The Position

The Third-Party Engagement & Reimbursement Specialist is responsible for strengthening member engagement among senior adults while supporting the financial sustainability of YMCA programs through accurate billing, usage tracking, and data management. This role plays a key part in increasing participation in eligible programs, ensuring proper reimbursement through third-party insurance providers, and maintaining accurate reporting and compliance standards.

Requirements

• Associate or bachelor’s degree in business, healthcare administration, finance, or related field preferred.
• Experience in healthcare reimbursement, membership services, or customer engagement preferred.
• Strong organizational skills and attention to detail.
• Advanced proficiency in Microsoft Excel required, including experience with formulas, pivot tables, data analysis, and reporting; proficiency in additional Microsoft Office applications and data tracking systems required.
• Excellent communication and relationship-building skills, particularly with senior adults.
• Ability to handle confidential information with discretion and professionalism.

Responsibilities

• Build meaningful relationships with senior adult members to increase engagement, participation, and overall program usage.
• Conduct outreach to current and prospective senior members to promote programs eligible for third-party insurance reimbursement.
• Educate members on eligibility requirements, enrollment processes, and program benefits.
• Monitor attendance and verify participation to ensure accurate tracking of eligible program usage.
• Manage billing processes for third-party insurance programs, including timely submission, reconciliation, and follow-up on outstanding claims.
• Maintain accurate records of member participation, billing data, and reimbursement status.
• Prepare and share required reports with insurance providers and internal leadership in compliance with data privacy regulations.
• Collaborate with membership, wellness, and program staff to support program growth and member retention strategies.
• Collaborate with Accounting to ensure revenue and deposits are recorded correctly.
• Ensure compliance with YMCA policies, insurance provider requirements, and applicable data protection standards.
• Identify opportunities to improve processes related to engagement, billing efficiency, and reporting accuracy.

Benefits

• Free YMCA membership: Free individual membership for employees regularly scheduled under 19 hours/week, plus program discounts. Employees regularly scheduled 20 or more hours/week receive a free family membership, plus program discounts.
• Medical, Dental, and Vision Insurance, Flexible Spending Accounts for Medical or Dependent Care, Long Term Disability and Life Insurance, and voluntary health-related plans including Accident, Critical Illness, and Hospital Indemnity Insurance
• Paid sick time accruing at 1 hour every 40 hours worked.
• Paid vacation time accruing based employment status and length of service (starting at 7.66 hours/month, 11 days per year)
• 10 paid holidays recognized by the Association
• Up to two hours of Child Watch services per day, per child while the employee is on site and working.
• Flexible scheduling: Our broad hours allow for a variety of shift options morning, daytime, evening, and weekend shifts may be available to match your availability.
• Something new and exciting to learn and work with every day.
• Retirement plan with 8% employer contribution after 2 years of service (1,000 or more hours worked required in each anniversary year)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees