Building Support Worker

Lowome Housing Institute • Seattle, WA

9d • Onsite

About The Position

The Building Support Worker provides front-desk, customer-service, and security support at a building, fostering a safe, clean, and peaceful environment. The role is primarily based at the reception desk, monitoring security cameras and building entry and exit, and working with residents, case managers, office and maintenance staff, and visiting providers. The position is full-time, 40 hours per week, Monday through Friday from 8:00 AM to 4:00 PM, at 506 Apartments in Seattle, Washington. It is a non-exempt, unionized OPEIU 8 position reporting to the Area Manager, with an hourly pay range of $22.00 to $29.19.

The Low Income Housing Institute (LIHI) develops and manages affordable and supportive housing, advocates for housing justice, provides supportive services, and operates hygiene services for people experiencing homelessness. LIHI reports a 30-year history, more than 5,000 affordable housing units developed, and more than 3,000 units managed. Its properties are located in Seattle, King County, and five adjacent counties.

Requirements

• At least one year of property security experience.
• Excellent problem-solving and conflict-resolution skills.
• Experience working with low-income people.
• Experience working with a diverse population.
• Ability to read, write, and communicate in English.
• Basic computer skills.
• Reliable transportation.
• Must pass criminal background checks and drug screening tests.

Nice To Haves

• Experience in human services, customer service, or related fields.
• Administrative experience.

Responsibilities

• Foster a safe, clean, and peaceful environment.
• Maintain an onsite presence primarily at the reception desk, monitoring security cameras and people entering and exiting the building.
• Operate front-desk and lobby functions, including checking visitors in and out and answering telephones.
• Enforce house rules and guest policies.
• Monitor and approve entry by checking valid identification, including when individuals exit the property.
• Monitor resident disputes and intervene to de-escalate and redirect residents when necessary.
• Maintain shift logs and other documentation related to resident activity in accordance with confidentiality guidelines.
• Walk the building perimeter hourly and each floor, as applicable.
• Work cooperatively with case managers, office and maintenance staff, and visiting providers.
• Refer residents to case managers and other staff as appropriate.
• Respond to residents’ concerns and questions about the building.
• Respond to and implement fire and emergency procedures as needed.
• Respond to medical emergencies and other urgent situations, initiating required actions such as contacting emergency response systems and management personnel.
• Document and report incidents, maintenance needs, and operational issues in writing through the assigned platform or system in a timely manner, within 24 or 48 hours for non-emergent issues.
• Participate in assigned training and comply with training deadlines.
• Use personal protective equipment and follow PPE protocols.
• Perform other duties as assigned.

Benefits

• Generous vacation and sick leave.
• 10 paid holidays and one floating holiday.
• Employer-paid medical, dental, and vision coverage, with HRA, HSA, and FSA options.
• Employer-paid life and AD&D insurance.
• 401(k) offered for unionized employees through OPEIU 8.
• 403(b) offered for non-union employees.
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac offered for all employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed