Building Support Worker

Low Income Housing Institute • Seattle, WA

9d • $22 - $29 • Onsite

About The Position

The Building Support Worker performs primarily front desk, customer service, and security duties at a building. The role maintains an onsite presence, monitors building access and security cameras, supports residents, responds to concerns and emergencies, and works cooperatively with case managers and other staff. The position is full-time, 40 hours per week, Monday through Friday, 8:00 a.m. to 4:00 p.m. It is non-exempt and unionized (OPEIU 8), with an hourly pay range of $22.00–$29.19. The position reports to the Area Manager.

Requirements

• One year of property security experience.
• Excellent problem-solving and conflict-resolution skills.
• Experience working with low-income people.
• Experience working with a diverse population.
• Ability to read, write, and communicate in English.
• Basic computer skills.
• Reliable transportation.
• Must pass criminal background checks and drug screening tests.

Nice To Haves

• Experience in human services, customer service, or related fields.
• Administrative experience.

Responsibilities

• Foster a safe, clean, and peaceful environment.
• Maintain an onsite presence, primarily at the reception desk, monitoring security cameras and people entering and exiting the building.
• Operate front desk and lobby functions, including checking visitors in and out and answering telephones.
• Enforce house rules and guest policies.
• Monitor and approve entry by checking that individuals present valid identification, and monitor individuals as they exit.
• Monitor resident disputes and intervene to de-escalate and redirect residents when necessary.
• Maintain shift logs and other documentation related to resident activity in accordance with confidentiality guidelines.
• Walk the building perimeter hourly and each floor, as applicable.
• Work cooperatively with case managers, office and maintenance staff, and visiting providers.
• Refer residents to case managers and other staff as appropriate.
• Respond to residents’ building-related concerns and questions.
• Respond to and implement fire and emergency procedures as needed.
• Respond to medical emergencies and other urgent situations, initiating appropriate action, including contacting emergency response systems and management personnel.
• Document incidents, maintenance needs, and operational issues in writing through the assigned platform or system in a timely manner, within 24 or 48 hours for non-emergent issues.
• Engage in assigned training and meet training deadlines.
• Use personal protective equipment (PPE) and follow PPE protocols.
• Perform other duties as assigned.

Benefits

• Generous vacation and sick leave.
• 10 paid holidays and one floating holiday.
• Employer-paid medical, dental, and vision insurance, with HRA, HSA, and FSA options.
• Employer-paid life and AD&D insurance.
• 401(k) offered for unionized employees through OPEIU 8.
• 403(b) offered for non-union employees.
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac offered for all employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed