Fishers YMCA Member Services - Building Supervisor

YMCA OF GREATER INDIANAPOLIS•Fishers, IN

12d•Onsite

About The Position

The Building Supervisor serves as a liaison between YMCA members and staff under the direction of the Program Director. The role involves interpreting and enforcing facility policies, rules, and guidelines for members, guests, and participants while promoting safety, security, and positive member service. The supervisor monitors activity throughout the facility and grounds, helps members locate programs and activities, answers questions, and resolves conflicts constructively. The Building Supervisor acts as a designated first responder during emergencies, maintains radio or pager contact while on duty, completes shift checklists and reports, and attends department training and meetings. The position requires working in a variety of indoor and outdoor conditions and performing physical tasks such as walking, standing, lifting, crouching, and reaching.

Requirements

Minimum age of 18 years.
Ability to work well with the public and demonstrate good communication and public relations skills.
Skills in supervising youth and adult activities.
Maintain current CPR/AED, First Aid, Safety & Risk Management, Child Abuse Prevention, and New Employee Orientation certifications, or be able to obtain the training within 60–90 days of employment.
Ability to walk, stand, sit, tilt the head, stretch, push or pull, lift objects, use all muscles, and work in kneeling or reaching positions.
Ability to visibly observe participants and members.
Ability to crouch and regularly twist the body at the waist, shoulders, or legs.
Ability to lift or stack materials weighing 50 pounds up to 200 feet and occasionally lift items weighing 100 pounds.
Ability to work in areas or on equipment that may create dusty or damp conditions.
Ability to work with chemicals, solvents, cleaners, and solutions in dry, liquid, powder, spray, and aerosol forms according to OSHA guidelines.
Ability to observe and promote safety and security procedures.
Ability to work in varied environments, including indoor, outdoor, warm, cold, and noisy conditions.

Nice To Haves

High school diploma or equivalent is preferred.

Responsibilities

Serve as a liaison between YMCA members and staff and positively interpret and enforce facility policies, rules, and guidelines.
Act as a designated first responder in emergencies.
Demonstrate YMCA Character Values and serve as an enthusiastic role model for members and guests.
Promote and follow YMCA safety guidelines and procedures to help ensure the safety of members and participants.
Wear professional attire consisting of a YMCA staff shirt, khaki or black pants or shorts, and a name tag.
Help members and guests locate programs and activities and provide information about gym, pool, and Wellness/Free Weight area rules and schedules.
Answer member questions and help resolve conflicts in a positive manner.
Assist Member Services Desk staff with tours and Fitness Staff with welcoming new members for Wellness appointments when needed.
Maintain radio or pager contact while on duty and check in with the Member Services Desk and Director on duty at the beginning of each shift.
Complete facility checklists during each shift and submit closing checklists or shift reports after each shift.
Report facility or program concerns in writing.
Monitor activity inside and outside the facility by walking halls, checking program areas and locker rooms, and walking the parking lot.
Maintain facility safety and security, including checking that emergency doors are locked and alarmed.
Attend department training and meetings.
Notify a supervisor in advance of an absence and secure a substitute.
Assist with other projects or activities as assigned.
Stay informed about developments in the field and YMCA programs and benefits.
Build relationships with members, recommend YMCA programs, support the annual campaign by inviting contributions, and explain the role and importance of volunteers and volunteer opportunities.
Help create an environment that values diversity and supports building and emphasizing the 40 Developmental Assets.