Member Services Associate, Stillwater YMCA

YMCA of Greater Oklahoma City•Stillwater, OK

About The Position

The Member Services Associate serves YMCA members and guests, maintains member service control, answers telephone calls and member questions, and performs clerical duties. The role provides membership and program services, handles member inquiries and concerns, and helps maintain the facility. Starting pay is $10.00 per hour. Flexibility to work during holiday breaks, including Thanksgiving and Christmas, is essential.

Requirements

Must be at least 18 years of age.
Must be certified in CPR/PR, AED, O2, and First Aid; training is provided by the Y if needed.
Strong verbal, interpersonal, and communication skills.
Experience in a service-oriented environment.
Computer skills and accuracy.
Ability to lift 30 pounds.
Flexibility to work during holiday breaks, including Thanksgiving and Christmas.

Responsibilities

Provide membership sales, tours, guest registration, program information and registration, and answer and direct phone calls.
Enter membership and program information into the computer; accept payments, operate the cash register, and provide receipts.
Schedule appointments, make and scan membership cards, rent lockers, and stock and distribute towels.
Serve as a liaison between members and program supervisors.
Handle and resolve member inquiries, concerns, and complaints.
Monitor the facility as required.
Maintain current CPR/PR, AED, O2, and First Aid certifications, renewed annually.
Demonstrate the YMCA character values of caring, honesty, respect, and responsibility.
Attend scheduled staff meetings.
Refrain from using personal electronic devices while working.
Develop meaningful and sustainable relationships with members, donors, and volunteers.
Carry out other duties as assigned.