Building & Development Coordinator II

City of Atlanta • Atlanta, GA

22h • Onsite

About The Position

The Building & Development Coordinator II oversees the planning, coordination, and execution of permitting processes to ensure regulatory compliance and efficient workflows. The role exercises discretion and independent judgment in managing complex permitting procedures, training staff, resolving escalated issues, and implementing process improvements. It supports timely and efficient permitting and customer service aligned with the City’s core values and operational objectives.

The position operates with limited supervision and reports to the Assistant Director of Development Services Team (DST), collaborating with the Building & Development Manager as needed. It provides direct supervision, coaching, and performance feedback to Building & Development Coordinators and support staff, leads training and professional development, participates in hiring and performance evaluations, and acts as a liaison with City departments and external agencies. Duties may change or be supplemented based on organizational needs.

Requirements

• Bachelor’s degree in construction management, Public Administration, Business Administration, or a related field; relevant experience may substitute for education on a year-for-year basis.
• Five years of progressively responsible experience in building permitting, regulatory compliance, or municipal operations.
• At least two years of experience in a supervisory capacity.
• Demonstrated experience leading teams, improving processes, and ensuring regulatory compliance.
• International Code Council (ICC) Permit Technician Certification (required).
• Development Service Coordinator Certification (required).
• Must be eligible to become a Notary Public.
• Must be able to type at least 35 words per minute.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Ability to maintain professionalism, discretion, and confidentiality.
• Extensive knowledge of permitting regulations, construction codes, and municipal development processes.
• Strong analytical and problem-solving skills, including the ability to interpret and apply complex policies.
• Ability to exercise discretion and independent judgment in decision-making.
• Proficiency in project management, workflow optimization, and process improvement strategies.
• Advanced written and verbal communication skills for stakeholder engagement and conflict resolution.
• Ability to train, mentor, and lead professional staff in a regulatory environment.
• Strong organizational and time-management skills, with a focus on meeting deadlines.

Nice To Haves

• Experience in a government or municipal permitting office is highly desirable.

Responsibilities

• Lead and manage Building & Development Coordinators throughout the permit application process, ensuring compliance with City codes and procedures.
• Review applications, plans, and related documents for accuracy, completeness, and compliance with regulatory requirements.
• Coordinate with City departments to support the permitting process and identify and resolve conflicts or delays.
• Develop and implement operational policies and training programs to improve permitting division efficiency and effectiveness.
• Provide technical support, training, and guidance to assigned staff to promote consistent interpretation and application of permit policies.
• Build and maintain professional relationships with internal and external stakeholders.
• Oversee scheduling, performance monitoring, and task delegation for Building & Development Coordinators, ensuring service level agreements are met.
• Manage escalated customer inquiries and complex permitting issues and make decisions to facilitate resolutions.
• Implement performance improvement strategies using data analysis, process enhancements, and workflow optimization.
• Exercise independent judgment in overseeing permitting processes and resolving operational challenges.
• Determine courses of action for workflow optimization, resource allocation, and policy implementation; escalate high-impact issues to senior leadership with recommendations.
• Provide direct supervision, coaching, and performance feedback to coordinators and support staff.
• Lead training initiatives and professional development programs for permitting personnel.
• Participate in hiring decisions and performance evaluations.
• Act as a liaison with other City departments and external agencies regarding permitting policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level