Building & Development Coordinator II

City of Atlanta•Atlanta, GA

1d•$58,978 - $80,000•Onsite

About The Position

The Building and Development Coordinator II is a professional role responsible for overseeing the planning, coordination, and execution of permitting processes, ensuring compliance with regulatory requirements and optimizing workflow efficiency. This position exercises discretion and independent judgment in managing complex permitting procedures, training staff, and implementing process improvements. Duties include ensuring the timely and efficient execution of the permitting process, resolving escalated issues, and driving best-in-class customer service aligned with the City’s core values and operational objectives.

Requirements

Bachelor’s degree in construction management, Public Administration, Business Administration, or a related field. Relevant experience may substitute for education on a year-for-year basis.
Five (5) years of progressively responsible experience in building permitting, regulatory compliance, or municipal operations, with at least two (2) years in a supervisory capacity.
Demonstrated experience in leading teams, process improvement, and regulatory compliance.
Extensive knowledge of permitting regulations, construction codes, and municipal development processes.
Strong analytical and problem-solving skills with the ability to interpret and apply complex policies.
Demonstrated ability to exercise discretion and independent judgment in decision-making.
Proficiency in project management, workflow optimization, and process improvement strategies.
Advanced communication skills, both written and verbal, for stakeholder engagement and conflict resolution.
Ability to train, mentor, and lead professional staff in a regulatory environment.
Strong organizational and time-management skills with a focus on meeting deadlines.
Must be able to type at least 35 words per minute.
Must be able to work in a fast-paced environment and manage multiple priorities effectively.
Must maintain a high degree of professionalism, discretion, and confidentiality.

Nice To Haves

Experience in a government or municipal permitting office is highly desirable.
International Code Council (ICC) Permit Technician Certification (Required).
Development Service Coordinator Certification (Required).
Must be eligible to become a Notary Public.

Responsibilities

Leading and managing Building & Development Coordinators in all aspects of the permit application process, ensuring compliance with city codes and procedures.
Exercising discretion in reviewing applications, plans, and related documents for accuracy, completeness, and adherence to regulatory requirements.
Communicating across multiple city departments to ensure seamless coordination of the permitting process, identifying and resolving potential conflicts or delays.
Developing and implementing operational policies and training programs to enhance efficiency and effectiveness within the permitting division.
Providing expert technical support, training, and guidance to assigned staff, ensuring consistent interpretation and application of permit policies.
Establishing and maintaining professional relationships with internal and external stakeholders to foster collaboration and transparency.
Overseeing the scheduling, performance monitoring, and task delegation of Building & Development Coordinators, ensuring service level agreements (SLAs) are met.
Managing escalated customer inquiries and complex permitting issues, making informed decisions to facilitate resolutions.
Implementing performance improvement strategies, including data analysis, process enhancements, and workflow optimization.
Exercises independent judgment and decision-making in overseeing permitting processes and resolving operational challenges.
Determines appropriate courses of action for workflow optimization, resource allocation, and policy implementation.
Escalates high-impact issues to senior leadership with recommendations for resolution.
Provides direct supervision, coaching, and performance feedback to Building & Development Coordinators and support staff.
Leads training initiatives and professional development programs for permitting personnel.
Participates in hiring decisions and performance evaluations.
Acts as a liaison with other City departments and external agencies regarding permitting policies and procedures.