Building Concierge - $22

Titan Security Group•Chicago, IL

5d•Onsite

About The Position

Titan Security is hiring a Building Concierge and Lobby Ambassador in Downtown Chicago. This role offers the opportunity to be the face of a prestigious building and contribute to a positive and welcoming environment. Titan Security is built on serving clients and building careers, trusted by well-known companies and properties. They are dedicated to creating personalized security solutions and have been recognized as a nationally recognized Top Workplace in 2024 and 2025 by USA Today. Their customized approach provides opportunities for learning, growth, and success. Titan's core values are Unified, Transparent, Innovative, Committed, and Accountable, which drive their unparalleled service and support.

Requirements

Must be at least 18 years of age.
Must have experience as a door staff professional or in a receptionist, customer service, clerical, hotel or restaurant position.
Must be comfortable around dogs, cats, and other pets/animals.
High School diploma or general education degree (GED).
Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state accredited training requirements.
Able to pass pre-employment drug screen and criminal background check.
Able to read, write, speak, and understand English.
Able to meet physical essential functions of the job, which can include lifting 50+ lbs, completing foot patrols, walking up and down stairs, working in inclement weather.

Nice To Haves

Bi-lingual considered a plus.
Weekend availability required.

Responsibilities

Creates positive, memorable, and an efficient interaction at the exterior of the building, within the building lobby and front desk.
Proactively greets guests on exterior of the building and inside the lobby environment, identifying needs and fulfilling appropriately.
Monitors traffic flow and lines within the lobby and at the lobby desk; directing guests to appropriate areas to minimize wait times.
Actively identifies, acknowledges, diagnoses, and resolves guest concerns as they arrive outside and enter the property.
Enthusiastically promotes amenities of the building.
Maintains accurate knowledge of groups and events that are onsite and happening within the building.
Promotes team work and quality service through daily communications and coordination with other departments.
Develops and maintains positive working relationships with others, and support team to reach common goals.
Coordinate transportation (e.g., taxicab, Uber and Lyft pickups) for guests.
Appropriately utilizes tablet devices to help facilitate the arrival of guests and tenants at the turnstiles.
Exceeds standards for personal appearance and grooming at all times.
Facilitates lobby safety, cleanliness, and security.
Perform key front desk agent and administrative functions as directed.
Performs all other job-related duties as assigned.