Building Automation HVAC Service Specialist

Siemens•New York, NY

9h•$58,976 - $101,102•Onsite

About The Position

The Building Automation HVAC Service Specialist performs assigned service tasks on building automation systems, including service agreement maintenance, project work, and on-call time-and-material services. The specialist responds to emergency calls during scheduled hours and after hours as needed, and serves as a customer-facing representative of Siemens. The role supports the Morristown, New Jersey branch and customers across the greater New York City area, Rockland County, Princeton, Brooklyn, the Bronx, Queens, and northern New Jersey. The specialist executes digitalization and standard service strategies, collaborates with internal service teams, follows Siemens and customer safety requirements, and maintains tools and test equipment. Responsibilities include repairs across automation system types, preventive maintenance, service-ticket and other documentation, customer instruction and training, identifying system discrepancies and upgrade opportunities, and supporting project checkout, startup, and turnover to service. The position includes a rotational on-call schedule, possible minimal overnight travel, and overtime or extended hours when needed.

Requirements

At least 1 year of experience servicing electronic control or HVAC equipment.
Electro-mechanical experience, obtained through a previous role or education, and user-level PC/software skills.
Ability and willingness to work in varied conditions and locations, including on ladders, scaffolds, and high-lift equipment, and in ducts, crawl spaces, roofs, basements, and above ceilings.
Ability and willingness to use hand tools, a laptop, email, a smartphone, and a tablet, and to carry and move equipment and tools weighing up to 50 pounds without assistance.
Experience with Microsoft Office, including Word, Excel, and Outlook.
Ability and willingness to work overtime when needed.
At least 18 years of age and a valid driver's license with limited violations; must meet eligibility requirements for Siemens' fleet vehicle program.
Legally authorized to work in the United States continually and permanently without company sponsorship.

Nice To Haves

High school diploma or state-recognized GED.
Specialized skill training or certification.
At least 2 years of experience installing and servicing electronic control or HVAC equipment.
Knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations.
Engineering and programming background in PLC or BMS.
Knowledge of building system communication protocols, including BACnet, Modbus, and TCP/IP.

Responsibilities

Execute digitalization and standard service operations strategies.
Work with internal service team members, including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel.
Follow Siemens and customer safety requirements and complete assigned training.
Follow mandatory policies, procedures, and standards; coordinate with contractors on job sites when applicable; and maintain tools and test equipment.
Provide after-hours support during on-call rotations and respond to assigned emergency and on-site service calls.
Perform directed repairs on all types of automation systems.
Complete service-ticket documentation according to policy and follow and maintain preventive maintenance schedules.
Maintain accurate documentation of services performed and generate reports using Siemens tools.
Instruct customer personnel on proper system operations and assist with training.
Identify and report system discrepancies, suggest system upgrade opportunities, and assist with pricing repairs and upgrades to existing agreements when applicable.
Perform system checkout and startup on projects.
Work overtime when needed, including extended hours to meet commitments under a compressed schedule.
Work rotational on-call schedules and/or minimal overnight travel.
Participate in job-site final walks and final completion for systems-to-service turnover on assigned jobs.
Perform other duties as assigned.