Building Automation Controls Service Technician - Colorado Springs
About The Position
Setpoint Systems Corporation is seeking a proactive, high-energy Building Automation Controls Service Technician to support building automation and controls across commercial, industrial, and institutional customer sites in the Rocky Mountain Region. The technician is a frontline technical expert responsible for sophisticated HVAC control architectures and Building Automation Systems (BAS), working autonomously in a fast-paced environment as a trusted customer advisor and technical problem solver. The role focuses on diagnosing and resolving customer DDC and HVAC controls issues, delivering Technical Support Agreements to company standards, and helping facility operators use their systems effectively. The technician also identifies opportunities for upgrades, retrofits, and service agreements, and supports project planning, startup, turnover documentation, device requisitions, and manpower coordination. Periodic 24/7 on-call emergency rotations, warranty support, and occasional out-of-state travel are part of the role. Setpoint Systems offers compensation described as a $90,000–$100,000 salary plus uncapped commission, and also describes the compensation as an hourly rate commensurate with experience plus uncapped commission on upgrades and service agreements. The company provides medical, dental, and vision insurance, a 401(k) with company match, employer-paid life insurance, and investment in technical certifications, factory training, and professional leadership tracks. Comprehensive ongoing product and platform training will be provided and is required.
Requirements
- At least 5 years of hands-on HVAC controls and/or building automation experience, or an associate degree or technical diploma in HVAC, Electronics, or Building Automation.
- Strong background in systems integration, electrical schematics, network protocols such as BACnet and Modbus, and mechanical HVAC operations.
- Proven record of outstanding customer service and professional communication.
- Ability to communicate technical challenges and solutions clearly to facility managers, building owners, and project engineers.
- Ability to manage work independently with attention to detail and safety.
- Ability and willingness to complete required ongoing product and platform training.
Nice To Haves
- Prior experience with Delta Controls, Tridium Niagara, or comparable direct digital control (DDC) systems.
Responsibilities
- Diagnose, troubleshoot, and resolve complex problems in customer DDC systems and HVAC controls through high-priority spot service.
- Execute Technical Support Agreements (TSAs) according to company procedures and quality standards.
- Train facility operators and build lasting customer relationships.
- Identify opportunities for system upgrades, hardware retrofits, and new Technical Support Agreements.
- Assist with project planning, system checkout, startup, turnover documentation, device requisitions, and manpower coordination.
- Participate in periodic 24/7 on-call emergency rotations and provide warranty support.
- Travel occasionally out of state to support critical customer sites and specialized installations.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Employer-paid life insurance
- Investment in technical certifications, factory training, and professional leadership tracks
- Uncapped commission on upgrades and service agreements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
