About The Position

The Building Automation Controls Service Technician is the frontline technical expert responsible for sophisticated HVAC control architectures and Building Automation Systems (BAS) across commercial, industrial, and institutional sites. The role includes diagnosing and resolving customer DDC and HVAC control issues, delivering Technical Support Agreements (TSAs) to Setpoint’s procedural and quality standards, and training facility operators while building lasting customer relationships.

Requirements

  • At least 5 years of hands-on HVAC controls and/or building automation experience, or an Associate degree or technical diploma in HVAC, Electronics, or Building Automation.
  • Strong background in systems integration, electrical schematics, network protocols such as BACnet and Modbus, and mechanical HVAC operations.

Nice To Haves

  • Prior experience with Delta Controls, Tridium Niagara, or comparable direct digital control (DDC) systems.

Responsibilities

  • Diagnose, troubleshoot, and resolve complex issues within customer DDC systems and HVAC controls through high-priority spot service.
  • Execute Technical Support Agreements (TSAs) according to Setpoint’s procedural and quality standards.
  • Train facility operators and build enduring customer relationships.
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