Building and Site Service Level Manager

Wawa, Inc.

8d•Onsite

About The Position

The Building and Site SLM is responsible for working with the Facilities Department to develop and implement process improvements enabling departmental long range plans. The Building and Site SLM manages a proactive and well balanced approach of service quality, service delivery and cost management to execute related services.

Requirements

Ability to work well individually as well as in a team environment
Excellent oral and written communication skills.
Ability to effectively communicate across different internal groups and external organizations at all levels
Excellent customer service skills
Ability to work with little or no supervision
Detail oriented, excellent interpersonal and organizational skills
Excellent analytical and problem solving skills
Ability to handle multiple projects simultaneously and independently
Proven self-starter with demonstrated ability to make decisions
Excellent leadership skills
Effective negotiation skills
Ability to develop and implement efficient processes that balance service level requirements and cost objectives
Ability to travel with some overnight stays required
Serves as the Facilities main point of contact during periodic on call responsibilities
Bachelor’s degree in a related field preferred or 5 years of related work experience
4-6 years of facilities/equipment management experience
Proven experience with vendor management
Demonstrated experience managing, tracking, and forecasting budgets to support business planning and financial decision‑making.
General mechanical knowledge, ability to read/implement technical drawings for devices and buildings
Working knowledge of landscaping/site services and principals
Computer proficient, including Microsoft Office

Responsibilities

Lead cross functional groups to develop and implement process improvements associated with building and site store level services to reduce costs and improve conditions.
Create processes related to new corporate programs and initiatives to ensure business success from a rounded business perspective.
Serve as department liaison, develop and perform store-level tests of new services to support/improve building and site standards and develops improved equipment, building material and/or site specifications.
Work cross-functionally with Store Operations and all support departments including Real Estate/Construction & Engineering, Strategic Sourcing, QA, Training and Development, Store Effectiveness, Safety, People Team, Information Technology and Marketing.
Identify appropriate vendor follow up and/or implement follow up as directed by the Vendor Manager to resolve vendor, building and or site level issues.
Responsible for developing effective processes to resolve site level issues.
Establish, maintain and communicate vendor performance measures.
Manage store-level projects including building and site upgrades and services.
Responsible for performing site level follow up on vendor services to validate service performance and to provide onsite coaching for external vendors.
Develop building and site service testing plans and analysis to validate optimum program solutions.
Implement improved service solutions and vendor processes.
Provide continuous support/coaching to associates and vendors on new processes, procedures and equipment technology.
Develop and implement effective communications to keep the business informed of process improvements and the benefits of improvements. (My Wawa, Store Operations meetings).
Manage efforts across Facilities Teams in support of Operations during crisis situations, including but not limited to: generator mobilizations and connections/disconnections, pre-storm facilities and site preparations/planning and post storm facilities and site recovery efforts.
Refine crisis management vendor network.
Collaborate cross functionally on facilitating annual table top crisis response exercises involving key internal and external partners.