CS Car Sales Specialist

Nevada Pic A Part LLC•Henderson, NV

10d•Onsite

About The Position

The Builder Sales Specialist owns the Builder sales floor and serves as the main contact for customers interested in complete used vehicles sold through Nevada Pic A Part’s Builder Program. The role involves approaching customers, showing vehicles, explaining known condition details honestly, answering questions, recommending options, following up with leads, and guiding interested customers through the sale paperwork. The specialist works with Car Buying, Customer Service, and Production to ensure inquiries and handoffs through delivery, vehicle movement, and sale are handled smoothly. When Builder activity is slow, the specialist supports Customer Service and works the registers. This is a full-time, on-site, hourly, non-exempt position at the Lamb or Henderson location, reporting to the Sales Manager assigned to the location. The manager sets the schedule according to business and customer needs. The anticipated shift is 8:00 AM to 4:30 PM, including a 30-minute unpaid lunch and two paid 15-minute breaks, for 40 paid hours per week. Weekend work, including both Saturday and Sunday, is expected. Employees are also required to work on-site during major sale events such as Black Friday and Memorial Day. Overtime is not routinely approved and must be approved in advance by the Sales Manager when genuinely needed. Compensation is $17 per hour plus performance-based compensation tied to Builder vehicle sales.

Requirements

Customer-facing sales or customer service experience.
Comfort approaching customers and initiating conversations.
Honest, plain-spoken communication, including willingness to say when information is not known rather than guessing or overselling.
Ability to learn inventory, pricing, and vehicle condition details and explain them clearly.
Organized follow-through, including tracking every lead and completing timely in-person and online follow-up.
Professional appearance and a friendly, low-pressure customer service style.
Availability to work weekends and major sale days.
Dependable, consistent attendance.

Nice To Haves

Automotive sales experience.
Basic knowledge of vehicles.
Bilingual English/Spanish ability.

Responsibilities

Own the Builder floor during scheduled shifts, monitor the floor and Builder inventory, and approach customers looking at Builder vehicles.
Show vehicles and clearly explain known condition details without pressuring customers, assisting in English or Spanish.
Learn the available Builder inventory, pricing, and program well enough to answer questions accurately and recommend appropriate options.
Answer customer questions honestly, explaining what is known about a vehicle’s condition and clearly stating what is not known.
Post Builder vehicles online once they are priced and approved, and promptly answer online comments and inquiries.
Follow up with every interested customer in person and online, and keep each lead’s status current.
Help interested customers reach a decision and begin the sale paperwork.
Coordinate with Car Buying, Customer Service, and Production to ensure inquiries are handled and handoffs through delivery, vehicle movement, and sale go smoothly.
Support the Customer Service team and work the registers when Builder activity is slow.
Maintain a professional appearance and a presentable vehicle-showing area, follow Builder processes and SOPs, and comply with Company safety rules.