Budtender FT

PharmaCann•Wapakoneta, OH

About The Position

The Budtender creates a world-class customer experience for customers at a PharmaCann retail location and helps maintain a positive, customer-service-oriented, compliant work environment. The role supports hospitality goals, sales and marketing objectives, visual standards, and operational requirements. Budtenders are expected to stay knowledgeable about cannabis products, usage, laws, and regulations and to help customers become educated about cannabis. The position includes achieving sales and KPI goals, building customer loyalty, answering customer questions, handling point-of-sale transactions accurately, and following dispensary, safety, security, and legal protocols. It may also involve duties in other operational functions, such as call center, inventory, outreach, security, delivery acceptance, delivery, and visual merchandising. The position pays $16 per hour.

Requirements

Minimum age of 21, or the age required by state regulations.
High school diploma or equivalent required.
At least 2 years of customer-service experience in a fast-paced retail environment.
Strong analytical skills for assessing data, facts, and figures.
Intermediate-level math skills.
Experience accurately managing a register.
Exceptional customer service skills.
Strong attention to detail and ability to resolve problems calmly, professionally, and courteously.
Strong computer-based skills.
Dynamic interpersonal and communication skills.
Business-minded personality.
Highly self-motivated and ethical.
Valid driver’s license and ability to pass a Motor Vehicle Record background check where state-specific requirements apply.
Ability to meet the physical demands of standing, walking, bending, working with hands and arms extended horizontally or overhead for long periods, and lifting up to 50 pounds.
Must remove jewelry and other listed items, including false nails, nail polish, and false eyelashes, when working in processing or production areas.

Responsibilities

Meet and exceed personal sales volume and KPI goals.
Support the development of the business and adapt to changes in the retail model.
Contribute to the hospitality program as an authentic, confident self-leader.
Drive repeat business through local networking, customer data capture, patient confidence, and customer loyalty.
Maintain current knowledge of products, the cannabis industry, and applicable laws and regulations.
Answer customer questions and explain products and usage.
Deliver a high-quality customer experience through effective sales techniques and product knowledge.
Accurately use PharmaCann’s Point of Sale system and process register transactions with attention to detail.
Follow dispensary protocols, including safety protocols, and comply with security, safety, and legal requirements.
Accommodate flexible scheduling, including weekends, evenings, and holidays.
Maintain a clean and organized point-of-sale area.
Assist with other assigned duties and operational functions, including call center, inventory, outreach, security, delivery acceptance, delivery, and visual merchandising.
Where required by state or location, maintain a current driver’s license and good driving record.
Project a positive image of the organization to employees, customers, industry, and community.
Support PharmaCann’s culture, values, purpose, goals, and key objectives.