Budtender - Kalamazoo

Mint Cannabis • Kalamazoo, MI

13h

About The Position

The Budtender delivers an exceptional guest experience through personalized cannabis recommendations, product education, and outstanding customer service. The role supports day-to-day dispensary operations by assisting guests, processing transactions, maintaining compliance with Michigan cannabis regulations, and contributing to a welcoming, efficient, and professional retail environment. The position reports to the Store Manager and has no supervisory responsibilities.

The work environment can be loud, fast-paced, and energetic. The floor features specialized product displays, including flower, edibles, and concentrates. Staff must adapt to busy rushes, as wait times and long lines are common during peak hours.

Requirements

• At least 6 months of experience in the cannabis industry.
• Cash handling experience.
• Customer service experience.
• Must be at least 21 years of age and pass a background check.

Nice To Haves

• Cannabis product knowledge; preferred but not required.

Responsibilities

• Greet customers, listen to their needs, and make personalized recommendations.
• Explain cannabis product types, including flower, edibles, and concentrates, and provide safe-use information.
• Check customer IDs to verify legal age, adhere to purchase limits, and follow state and local laws.
• Process transactions using a Point-of-Sale (POS) system and handle cash accurately.
• Assist with daily cleaning, stock shelves, and maintain accurate product inventory.
• Improve personal average order value (AOV) month over month.
• Improve personal units per transaction (UPT) month over month.
• Improve average daily sales month over month.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed