Budtender

Quality Roots • Kalamazoo, MI

2d

About The Position

Quality Roots is seeking an enthusiastic and knowledgeable Budtender (Quality Care Specialist) to support customers at its recreational cannabis dispensary. The Budtender guides guests through the product selection, provides product advice, and helps ensure customers have a welcoming and positive experience. The role suits someone who enjoys helping others, is eager to learn, and wants to contribute to a growing cannabis business.

The position focuses on customer service and sales, including recommending products to meet customer needs, promoting complementary and premium products, and meeting individual and team sales targets. Budtenders also maintain product displays, complete accurate transactions in compliance with applicable regulations, keep up with product releases and cannabis trends, and share feedback to improve service and product offerings.

Requirements

• Prior experience in retail sales, hospitality, or customer service.
• Confidence using point-of-sale systems and handling cash.
• Excellent communication and interpersonal skills.
• A proactive mindset and ability to work in a fast-paced, team-oriented environment.
• Willingness to learn and grow.
• Must be at least 21 years old.
• Must be able to pass a background check.

Nice To Haves

• Cannabis knowledge; the company is willing to train a passionate candidate.

Responsibilities

• Greet and assist customers warmly and professionally.
• Educate guests about cannabis products, including strains, effects, consumption methods, and wellness benefits.
• Recommend products based on customer needs and preferences.
• Complete sales transactions accurately and in compliance with local and state regulations.
• Keep displays stocked and product presentations fresh.
• Stay up to date on new product releases and cannabis trends.
• Foster a welcoming, inclusive, and safe environment for guests.
• Provide feedback to the team to improve service and product offerings.
• Upsell premium and limited-edition products by explaining their benefits and value.
• Cross-sell complementary products.
• Meet or exceed individual and team sales targets through effective recommendations and customer engagement.
• Promote store promotions, bundles, and loyalty programs to maximize customer basket size.

Benefits

• Employee discounts on cannabis products.
• Ongoing education and training.
• Career growth opportunities.
• Supportive and inclusive culture.
• Flexible scheduling.
• Optional health coverage after 90 days, including medical, dental, vision, critical illness, and accidental illness insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed