BT System Engineer III

Faith Technologies•Menasha, WI

About The Position

The Business Technology System Engineer III is responsible for operating secure, highly available computing applications, platforms, servers, and networks. The role installs, maintains, upgrades, and continuously improves operating and application environments, while ensuring the ongoing reliability, performance, and support of infrastructure and systems. This includes monitoring systems, responding to incidents and problems, and planning for growth. The position deploys new technology releases and designs, installs, configures, maintains, and tests server operating systems, networks, related utilities, and hardware. Success requires customer-service orientation, vendor relationship skills, attention to detail, and strong communication and collaboration skills. The role supports infrastructure platforms of medium to high complexity and may participate in or lead short-term planning efforts with stakeholders and Business Technology Leaders. Typical work hours are between 7:00 a.m. and 5:00 p.m. Monday through Friday, though work may be performed at any time on any day of the week to meet business needs. Travel is 15%.

Requirements

Associate degree in Information Technology or Business, or equivalent professional experience and relevant training.
At least 8 years of experience with system administration and security.
Experience with systems such as O365, Nutanix, VMware, Citrix, Commvault, and Windows Infrastructure.
Microsoft Certified Solutions Expert (MCSE): Cloud Platform & Infrastructure certification.
VMware Certified Professional certification.
Citrix certification.
Customer-service orientation, vendor relationship skills, attention to detail, and strong communication and collaboration skills.
Ability to travel 15%.

Responsibilities

Maintain, monitor, and support servers, storage, virtual environments, cloud platforms, backup infrastructure, and system security.
Follow defined procedures to monitor systems and resolve problems, supporting infrastructure platforms with concurrent users while ensuring control, integrity, accessibility, and performance.
Participate in and potentially lead short-term planning with stakeholders and Business Technology Leaders.
Work with project teams to understand business needs, recommend solutions, and ensure those needs are met.
Coordinate with other engineers to understand technical requirements.
Participate in vendor meetings to determine suitable solutions, implementation plans, and support plans.
Monitor alerts and take appropriate action; perform routine system maintenance, including backups and patch management.
Perform health checks using checklists and recommend remediation or additional checks.
Monitor system uptime, availability, security, hardware and software activity, and resource utilization for capacity planning; recommend upgrades as needed.
Identify problems, optimize performance, escalate issues appropriately, and follow change management processes and procedures.
Analyze and report operational metrics to support process improvements and capacity planning, and recommend improvements.
Provide production support for escalated items, troubleshoot problems, notify appropriate resources when failures occur, and work with them to resolve issues in accordance with service-level agreements.
Follow security requirements and procedures, report issues, and recommend necessary improvements.
Document new or modified functions, modules, systems, or configurations.
Perform other related duties as required and assigned.