BT Onboarding Specialist

Centria Autism•Farmington Hills, MI

6d•$20 - $22

About The Position

The BT Onboarding Specialist facilitates all aspects of onboarding for Behavior Technician personnel. The role organizes, maintains, and verifies onboarding requirements and keeps Behavior Technician staff files current through onboarding completion. The specialist also provides team members with a positive customer service experience and serves as a resource on Centria guidelines and payor requirements. The position manages candidate applications and pre-hire requirements, maintains records in CareConnect and the HRIS platform, supports candidates as they progress through onboarding, and coordinates with Recruiting and Operations on transitions. It also includes creating internal and external accounts as needed and ensuring compliance with company policies and applicable laws. Centria's office hours are Monday through Friday from 8:30 AM to 6:00 PM. Additional time or an occasional schedule change may be required to complete work or meet company objectives. Overtime is not planned; if required, it must be approved in writing in advance by a direct leader. The role is primarily seated, with periodic walking and standing, and may involve physical tasks such as bending, reaching, and lifting, pushing, or pulling up to 30 pounds. Close visual acuity for computer screens and analyzing onscreen data is required. Centria is an equal opportunity employer and values diversity. The company does not discriminate on the listed protected grounds. This job description is not exhaustive and may be amended by Centria at any time, with or without written notice.

Requirements

Associate degree.
At least 1 year of administrative or customer service experience.
Basic computer skills and working knowledge of a laptop or desktop PC.
Proficiency in Microsoft Suite and G Suite.
Ability to follow written instructions and use computers and computer/software programs.
Ability to communicate expressively and receptively.
Proficiency in PC software, especially spreadsheet programs.
Effective written and verbal communication with internal and external stakeholders.
Ability to build rapport with peers, team members, managers, and clients; explain complicated information clearly; handle challenging phone conversations; and represent the Centria brand.
Ability to organize, prioritize, and handle multiple tasks, meet established deadlines, and produce work that meets or exceeds team benchmarks.
Adaptability and willingness to work collaboratively and individually to achieve business outcomes.
Strong work ethic and attention to detail, accuracy, and quality.
Ability to perform physical tasks that may include bending, reaching, and lifting, pushing, or pulling up to 30 pounds.
Ability to sit for most of the day and walk and stand periodically, with close visual acuity for computer screens and onscreen data.

Nice To Haves

Bachelor’s degree.
Data entry experience.

Responsibilities

Manage candidate applications and associated pre-hire requirements, and maintain detailed records in CareConnect and the HRIS platform.
Communicate regulations, policies, and procedures to team members, including Clinical and Field Staff, as needed.
Engage candidates, help set schedules and expectations, enroll them in required courses, and track activity completion.
Track candidates’ daily progress against their onboarding schedules and escalate concerns to the appropriate party.
Partner with Recruiting and Operations regarding candidate and team member transitions.
Create applicable internal and external accounts as needed.
Serve as a resource for team members with questions about Centria guidelines, payor requirements, and related matters.
Follow up with team members by email or service desk within 24 hours and maintain a customer satisfaction rating above 90%.
Comply with Centria’s Code of Conduct, company policies and procedures, and federal and state laws.
Report violations of company policies or the Code of Conduct.