BT Onboarding Specialist

Centria Autism•Farmington Hills, MI

About The Position

The BT Onboarding Specialist facilitates all aspects of onboarding for Behavior Technician personnel. The role organizes, maintains, and verifies onboarding requirements and keeps Behavior Technician staff files current through completion of onboarding. It also provides a positive customer service experience to team members by answering questions and following up on requests. The position manages candidate applications and pre-hire requirements, maintains records in CareConnect and the HRIS platform, communicates applicable regulations and policies, and supports candidates as they complete onboarding schedules and required courses. The specialist tracks progress, escalates concerns, collaborates with Recruiting and Operations, and creates internal and external accounts as needed. Centria’s office hours are Monday through Friday, 8:30 AM–6:00 PM. Additional time or an occasional schedule shift may be required to complete the work or meet company objectives. Overtime is not planned; if required, it must be approved in writing in advance by a direct leader. The role involves sitting most of the day, with periodic walking and standing, and may require bending, reaching, lifting, pushing, or pulling up to 30 pounds and close visual acuity when working with computer screens or monitors.

Requirements

At least 1 year of administrative or customer service experience.
Basic computer skills and working knowledge of a laptop or desktop PC.
Proficiency in Microsoft Suite and G Suite.
Ability to follow written instructions and use computers and computer/software programs.
Ability to communicate expressively and receptively.
Proficiency in PC software, especially spreadsheet programs.
Effective written and verbal communication with internal and external stakeholders.
Ability to build rapport with peers, team members, managers, and clients; explain complicated information clearly; handle challenging phone conversations; and represent the Centria brand.
Ability to organize, prioritize, and handle multiple tasks, meet established deadlines, and consistently meet or exceed team benchmarks.
Adaptability and willingness to work collaboratively and individually to achieve business outcomes.
Strong work ethic and attention to detail, accuracy, and quality.
Ability to meet the stated physical demands, including lifting, pushing, or pulling up to 30 pounds and periodically walking or standing.

Nice To Haves

Bachelor’s degree preferred.
Data entry experience preferred.

Responsibilities

Manage candidate applications and associated pre-hire requirements, and maintain detailed records in CareConnect and the HRIS platform.
Communicate regulations, policies, and procedures to team members, including Clinical and Field Staff, as needed.
Engage candidates, assist with setting schedules and expectations, enroll them in required courses, and track activity completion.
Track candidates’ daily progress against their onboarding schedules and escalate concerns to the appropriate party.
Partner with Recruiting and Operations regarding candidate and team member transitions.
Create applicable internal and external accounts as needed.
Serve as a resource for team members with questions about Centria guidelines, payor requirements, and related topics.
Follow up with team members by email or service desk within 24 hours and maintain a customer satisfaction rating above 90%.
Comply with Centria’s Code of Conduct, company policies and procedures, and federal and state laws.
Report violations of company policies or the Code of Conduct.