BT Intern- Support Services

Grande Cheese Company • Fond du Lac, WI

22h • Hybrid

About The Position

The Information Technology (IT) Intern – Support Services role provides hands-on experience supporting the technology that keeps our business running. This internship offers the opportunity to work alongside IT professionals, assisting with technical support, troubleshooting, and supporting service desk operations across office and manufacturing environments. Interns will gain exposure to a wide range of technologies, including end-user support, networking, telecommunications, and server infrastructure. In this position, you will develop valuable technical and professional skills. This internship is an excellent opportunity for students interested in Information Technology to apply classroom knowledge in a real-world environment. Through hands-on experience and mentorship from experienced IT professionals, interns will develop technical troubleshooting skills, gain exposure to enterprise technologies, and build a strong foundation for a future career in Information Technology.

Requirements

• Student in Junior or Senior status pursuing a Bachelor's degree in Information Technology, Computer Science, or other related field required.
• Ability to relate technical concepts to non-technical people.
• Rely on instructions and pre-established guidelines to perform the functions of the job.
• Self-Starter
• Microsoft Office Tools
• Mobile Devices (Android / iPhone)

Nice To Haves

• Participation in campus organizations, volunteer activities, student leadership programs, or part-time employment.

Responsibilities

• Provide first incident and service request support across all IT devices, software and applications.
• Create, update, and resolve tickets within the Service Management system.
• Conduct initial troubleshooting and ask questions to help determine what the user needs.
• Leverage the knowledge database to resolve the issue.
• Escalate tickets to the appropriate technical resource, when needed, to ensure a timely resolution.
• Assist with building knowledge documents.
• Work at the production facilities with Plant Engineers on Information Technology support needs.
• Experience the manufacturing environment and how IT hardware and software are utilized.
• Assist with workstations, laptops, tablets, scanners, and phone deployments.
• Assist with network and telecom support at Home Office and Facilities.

Benefits

• You will get the farm to fork experience during this program. You will experience a farm tour, facility tours, and experience the end user products.
• Networking events where you will meet executives and community leaders.
• Internship group outings and events.
• Volunteer opportunities within the community.
• Personal development events and training.

What This Job Offers

• Career Level: Intern