BSS Architect

Capgemini • New York, NY

1d • $73,150 - $174,000 • Onsite

About The Position

At Capgemini, you will collaborate with cross-functional teams to deliver innovative technology solutions that drive business value and enhance client experiences. You will contribute to the design, development, and continuous improvement of scalable, high-quality solutions in a dynamic and collaborative environment.

Requirements

• Strong knowledge of Telecom Billing Systems, including: CSG, Amdocs, Similar billing and customer management platforms.
• Experience working with BSS (Business Support Systems) and OSS (Operational Support Systems) environments.
• Understanding of telecom business processes and customer lifecycle management.
• Requirements gathering and analysis
• FIT/GAP analysis
• Use case documentation
• User story creation and management
• Functional and technical solution design
• Process mapping and workflow design
• Systems integration design
• End-to-end solution validation
• User Acceptance Testing (UAT)
• Defect management and resolution support
• Customer demonstrations and solution walkthroughs
• Data analysis
• Data conversion and migration
• Interface design and integration
• Reporting and analytics solutions
• Ability to analyze complex business requirements and technical constraints.
• Strong problem-solving and decision-making capabilities.
• Expertise in evaluating alternatives and designing effective solutions.
• Excellent verbal and written communication skills.
• Ability to communicate effectively with both business and technical stakeholders.
• Strong presentation and facilitation capabilities.
• Knowledge of solution design principles, systems architecture, and integration technologies.
• Understanding of software development lifecycle (SDLC) and implementation methodologies.
• Familiarity with enterprise applications and telecom technology ecosystems.
• Strong stakeholder management and relationship-building capabilities.
• Ability to collaborate effectively across multiple teams and customer organizations.
• Skilled at influencing without direct authority and driving consensus.

Nice To Haves

• Experience leading customer-facing solution design initiatives.
• Exposure to large-scale telecom transformation programs.
• Experience with system integration and enterprise application implementations.
• Knowledge of Agile, Scrum, or hybrid delivery methodologies.
• Familiarity with data migration and transformation projects.
• Experience managing priorities across multiple concurrent projects.

Responsibilities

• Collaborate with customers and stakeholders to conduct requirements gathering and analysis workshops.
• Understand business objectives, processes, and operational needs to define solution requirements.
• Perform FIT/GAP analysis to assess business requirements against existing product capabilities.
• Document business requirements, functional specifications, and user stories.
• Review and validate requirements with customers and obtain formal sign-off.
• Design end-to-end functional and technical solutions aligned with customer business needs.
• Develop detailed solution documents, including: Functional specifications, Technical design documents, Process flows, System interaction diagrams, Integration designs.
• Define system customizations, enhancements, and integration approaches.
• Work with Solution Architects and Development teams to ensure design feasibility and alignment with enterprise standards.
• Obtain customer approval and sign-off on proposed solutions.
• Design and support solutions within Telecom Billing, BSS, and OSS ecosystems.
• Leverage industry knowledge of platforms such as: CSG, Amdocs, Other telecom billing and customer management solutions.
• Support integration between billing, CRM, order management, provisioning, and operational support systems.
• Participate in end-to-end solution testing and validation activities.
• Collaborate with development teams and customers during testing cycles.
• Ensure delivered solutions meet business, functional, and technical requirements.
• Support defect analysis, resolution validation, and customer acceptance testing (UAT).
• Conduct customer demonstrations throughout the project lifecycle.
• Facilitate solution walkthroughs and design reviews with business and technical stakeholders.
• Present best practices, recommendations, and solution value propositions to customers.
• Act as a trusted advisor on solution capabilities and implementation approaches.
• Support data analysis, conversion, migration, and transformation activities.
• Define system interfaces, integrations, and reporting requirements.
• Ensure smooth integration between internal and third-party platforms.
• Assist in identifying data quality, mapping, and migration challenges.

Benefits

• Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed