Director of Sales - OSS/BSS

Ericsson•Toronto, ON

5d•CA$136,000 - CA$178,500•Onsite

About The Position

This Sales Director role is central to driving growth across Ericsson’s OSS/BSS portfolio, as well as AI-enabled IT Managed Services and Application Development and Maintenance (ADM). You will work closely with key customer accounts and partner across the Market Area and Business Area Cloud Software and Services organization to grow strategic business in Canada. The role spans the full sales lifecycle, from identifying and shaping new opportunities to closing deals and supporting successful execution in line with customer expectations. You will define the account strategy, secure and expand OSS/BSS business, and serve as the primary commercial interface for the customer on contractual and sales matters. Internally, you will act as the Account Commercial Responsible (ACR), leading the Core 3 team with the Customer Solution Responsible and Customer Fulfillment Responsible to deliver account targets and strengthen customer satisfaction.

Requirements

Master’s degree in Business Administration, Engineering, or a related field
Proven success in relationship-led sales within Canada’s ICT or telecommunications sector
Strong experience selling OSS/BSS, services, managed services, or adjacent software-led transformation solutions
Solid AI awareness, with the ability to translate AI and automation capabilities into clear customer business value
Experience identifying and shaping AI enablement opportunities within telecom, IT, or enterprise transformation discussions
Strong understanding of the Ericsson portfolio, especially OSS, BSS, services, and software-led transformation offerings
Knowledge of ADM, Managed Services, and customer modernization priorities
Strong understanding of the Canadian telecom market, including customer challenges, competitive dynamics, and growth opportunities
Strong commercial acumen, including business case development, financial awareness, and contract negotiation
Excellent communication, presentation, and stakeholder management skills, including the ability to engage at executive level
A collaborative leadership style with strong problem-solving, critical thinking, and decision-making capability
High accountability, strong customer focus, and the ability to build lasting business relationships
Ability to work effectively across functions and motivate teams in a dynamic, fast-paced environment

Responsibilities

Drive profitable sales growth and build long-term strategic business across customer accounts
Lead growth across OSS/BSS, IT Managed Services, and ADM, including expansion beyond existing flow business
Bring an AI-first mindset to customer engagements by identifying opportunities for AI enablement, automation, and business transformation
Position and sell the OSS/BSS, IT Managed Services, and ADM portfolio with end-to-end ownership
Build trusted relationships with CIOs and C-suite leaders by aligning solutions to their business priorities and transformation goals
Develop and execute upsell strategies and customer growth plans across all relevant domains
Use strategic playbooks to shape opportunities in areas such as 5G monetization, cloud transformation, AI enablement, and ADM integration
Ensure alignment with Business Area priorities and governance across all OSS/BSS, IT Managed Services, and ADM opportunities in CU Canada
Track contract financial performance and drive improvement plans where needed
Lead commercial negotiations with customers and partners
Partner closely with delivery, finance, legal, marketing, and other internal teams to ensure successful deal execution
Provide accurate sales forecasts, pipeline visibility, and business reporting
Monitor market trends, competitive activity, customer priorities, and emerging AI adoption patterns in the telecom sector
Ensure compliance with Ericsson policies, processes, and governance requirements

Benefits

Choice of 3 medical and dental plan options
Core level coverage paid for fully by Ericsson
Group Retirement & Savings Program with automatic 2% company contribution
50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match)
Basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay
Short-term disability coverage
Option to participate in Ericsson’s Stock Purchase Plan
18 days of accrued vacation
3 personal days
10 holidays
1 volunteer day
Sick days
Up to 10 weeks of paid maternity leave
6 weeks of parental or adoption leave at 100% of pay
Financial wellness programs
Educational assistance
Matching gifts
Wellness account
Recognition programs