Brookdale at Home Manager

Brookdale Senior Living Inc.•Austin, TX

About The Position

Manages the Brookdale at Home home care agency associated with a Brookdale Senior Housing community. The agency typically provides 700 to 2,000 service hours per month and the manager ensures its efficient and effective operation, including the interdisciplinary team process. The position directly manages typically 10 to 20 associates, including a BAH Scheduler, and may coordinate clinical services as applicable and as permitted by state regulations. It also oversees staffing, training, quality assurance, regulatory readiness, marketing, billing and scheduling, documentation, and agency operations. The manager participates in after-hours and weekend on-call duties, responds to calls, supports staff outside normal business hours, and may cover client care cases when care associates cannot be secured. The role requires at least one year of supervisory experience and 3–5 years of healthcare experience. A bachelor’s degree is preferred. The manager applies established guidelines and procedures to make varied decisions and uses judgment to resolve moderately complex problems. Effective communication, organization, problem-solving, supervisory, analytical, and clinical skills are important, along with the ability to work independently, manage time and multiple priorities, maintain accuracy, and project a professional image. The work may involve standing, walking, sitting, handling objects, reaching, stooping, kneeling, crouching, crawling, talking, hearing, and lifting up to 10 pounds. It includes interaction with coworkers, residents, and vendors; occasional weekend, evening, or night work may be needed to ensure shift coverage. The position is on-call as needed, requires driving, and may involve exposure to communicable diseases, infections, latex, blood-borne pathogens, drugs, chemicals, biological hazards, and potential injuries related to resident transfers, falls, burns, odors, or equipment.

Requirements

3–5 years of experience in healthcare.
At least one year of supervisory experience.
Effective oral and written communication skills.
Excellent organizational and problem-solving skills; strong supervisory skills; high accuracy; ability to work independently and manage time efficiently; initiative and creativity; sound judgment; professional ethics; analytical and clinical knowledge; ability to project a positive professional image and manage multiple priorities and tasks.
Ability to perform the listed physical activities, lift up to 10 pounds, and drive independently (Tier 2).
Availability for occasional weekend, evening, or night work as needed for shift coverage and on-call duties as needed.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Manage all Brookdale at Home agency associates, typically 10 to 20 associates, including a BAH Scheduler; coach, counsel, discipline, evaluate, and ensure adequate day-to-day staffing.
Motivate associates through appreciation, recognition, and incentive programs; promote positive associate relations and resolve grievances.
Provide ongoing staff orientation, training, and education in classroom, in-service, and situation-specific settings.
Ensure community and corporate policies are communicated and followed by agency associates.
Provide input into development and implementation of the annual agency budget.
Work with community associates and the administrator to implement and monitor agency services and clinical programs, as applicable and consistent with state regulations.
Ensure an effective Quality Assurance Program.
Partner with community administration to prepare for state surveys and other regulatory processes.
Market the agency to appropriate audiences.
Coordinate clinical services for the agency, as applicable and consistent with state regulations.
Manage or delegate billing and service scheduling; coordinate alternative resources for associates and families.
Oversee documentation to ensure it is complete, accurate, timely, and compliant; comply with safety, infection control, universal precautions, and OSHA standards.
Maintain current knowledge of national and state requirements for scope of practice, supervision, credentialing, and competency; pursue continuing education and professional development.
Use sound judgment in evaluating, planning, implementing, and following up on agency operations.
Maintain positive relationships with coworkers, residents, family members, and community personnel; participate in appropriate community committees.
Participate in after-hours and weekend on-call duties and respond to calls in a timely manner.
Be available as a resource and manager to staff working after normal business hours.
Cover agency cases when care associates cannot be secured to provide client services.
Manage assigned on-call, after-office-hours, and weekend business needs.

Benefits

Medical, dental, and vision insurance (eligibility varies by employment status).
401(k).
Associate assistance program.
Employee discounts.
Referral program.
Early access to earned wages for hourly associates outside California.
Optional identity theft protection and pet insurance.
Paid time off for full-time associates.
Paid holidays for full-time associates.
Company-provided life insurance for full-time associates.
Adoption benefit for full-time associates.
Short- and long-term disability for full-time associates.
Flexible Spending Accounts for full-time associates.
Health Savings Account for full-time associates.
Optional life and dependent life insurance for full-time associates.
Optional accident, critical illness, hospital indemnity insurance, and legal plan for full-time associates.
Tuition reimbursement for full-time associates.
Eligible associates who have worked at Brookdale for at least one year may receive an advance of up to $725, less applicable taxes and withholding, for naturalization application costs.
Temporary associates are not eligible for benefits but may participate in the company’s 401(k) program.