Broker Account Manager

CleanHarbors•Houston, TX

23h

About The Position

The Broker Account Manager for Clean Harbors’ Broker Services Division discovers and develops business with brokers in an assigned geography. The role is responsible for regional strategy, sales execution, and account relationship development. The Broker Account Manager works with sales specialists and operations experts across business lines to explore new opportunities and ensure existing business meets Clean Harbors’ service standards. The position manages a regional portfolio of Broker Services customers, supports cross-selling, develops sales plans and forecasts, and maintains customer relationships and information in Salesforce.

Requirements

At least 2 years of sales experience.
Proven success generating and cultivating new clients from cradle to close.
Demonstrated account planning, budgeting, and reporting skills.
Track record in pricing and contract negotiation.
Strong written and verbal communication skills.
High motivation and good interpersonal skills, including the ability to interact with people at different levels and with customers.
Willingness to travel up to 50%, primarily within the region and occasionally outside it.

Nice To Haves

A degree or diploma in a related field is preferred but not required.
Experience in environmental services is preferred.
Experience with large and technical accounts is an asset.
Salesforce or other CRM experience is highly preferred.

Responsibilities

Cross-sell Clean Harbors services to broker customers as appropriate.
Develop sales forecasts and account plans, with input from Industrial Services operations and field experts, to achieve sales goals and exceed monthly, quarterly, and annual revenue expectations.
Manage internal relationships to ensure follow-through on customer commitments.
Promote communication and coordination among Sales, Operations, Customer Service, and customers.
Develop and maintain corporate-level communication with customers.
Provide direction and support to local account managers, technical sales experts, and related personnel as needed.
Work with other lines of business, services operations, and field sales groups to develop cross-selling strategies and customer targets.
Manage accounts for a portfolio of Broker Services customers in the assigned region, including MSAs, credit, and invoiced revenue collection when needed.
Use Salesforce CRM to maintain and manage customer information, sales calls, business opportunities, and local market intelligence.
Negotiate or facilitate pricing and contract requirements.
Solicit regular customer feedback to ensure ongoing customer satisfaction.