Broker Account Manager

The Jonus Group•Hauppauge, NY

About The Position

Seeking a dedicated and detail-oriented Employee Benefits Account Manager to join a growing team. This role is pivotal in managing and servicing a high volume of employee benefits accounts, ensuring client satisfaction and seamless operations. The ideal candidate will have a strong background in employee benefits, excellent organizational skills, and a passion for delivering exceptional service. This position offers opportunities for professional growth and development within a collaborative and supportive work environment.

Requirements

Minimum of 3+ years in employee benefits account management (candidates with less experience may be considered).
Life and Health (L&H) license preferred (support available to obtain licensing if needed).
Proficiency in Excel and familiarity with software such as Imageright, BenefitPoint, Ease, and Employee Navigator.
Strong understanding of medical, dental, vision, and ancillary benefits terminology.
Exceptional problem-solving abilities, attention to detail, ability to manage high volumes of work, and strong communication skills.
Self-motivated, collaborative, and able to thrive in a fast-paced environment.

Responsibilities

Manage a high-volume book of business, including small and large group accounts.
Handle daily service tasks such as claims and billing issues, terms, enrollments, adds, assisting with applications, and processing change requests.
Act as the primary point of contact for clients, explaining new benefits and conducting open enrollment meetings.
Collaborate with analysts to understand and manage RFPs.
Quote new and renewal business as needed.
Maintain detailed records and ensure accuracy in all client interactions.
Provide exceptional customer service and build strong client relationships.
Participate in sales opportunities and bring in new relationships, with incentives for successful contributions.