Freight Broker Account Manager

Join the IBP Team•Cleveland, OH

13h•Onsite

About The Position

We are seeking a highly organized and customer-focused Freight Broker Account Manager to manage existing house accounts and coordinate daily freight operations. This role involves managing customer relationships, coordinating shipments, sourcing and booking carriers, tracking loads, and resolving service issues. The ideal candidate will have strong communication and problem-solving skills, with proficiency in TMS and Microsoft Office. This position is part of the Installed Building Products (IBP) family of companies, operating under the values of integrity, knowledge, and excellent service.

Requirements

2+ years of experience in freight brokerage, logistics, transportation, dispatching, or account management preferred, but not required.
Experience using DAT, Truckstop, and Highway is strongly preferred.
Strong understanding of carrier sourcing, load management, and freight operations.
Excellent communication, customer service, and relationship-building skills.
Ability to multitask and manage multiple shipments simultaneously.
Strong organizational and problem-solving abilities.
Proficiency in Microsoft Office and transportation management systems (TMS).
Freight brokerage experience.
Carrier sourcing and negotiation experience.
Customer account management experience.
Knowledge of truckload (TL), less-than-truckload (LTL), and freight operations.

Responsibilities

Manage and maintain relationships with existing customer accounts.
Coordinate and schedule freight shipments from pickup through delivery.
Source, negotiate, and book qualified carriers for customer loads.
Track shipments and proactively communicate updates to customers and carriers.
Resolve service issues, delays, and delivery exceptions in a timely manner.
Ensure all load information is accurate within the TMS and internal systems.
Monitor carrier performance and maintain compliance standards.
Work closely with customers, carriers, and internal teams to ensure exceptional service.
Verify load documentation and assist with billing and invoicing processes.
Identify opportunities to increase customer satisfaction and account growth.

Benefits

Medical, dental, and vision coverage
Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance)
Company-Paid Life Insurance
401(K) (Pre-Tax and Post-Tax)
Roth 401(k) with company matching
Longevity Stock Program
IBP Foundation Scholarship opportunities
Employee Financial Assistance Program
Paid vacation and holidays
Opportunities for growth and advancement