Broadway Subscription Specialist
About The Position
The John Gore Organization is seeking a full-time Broadway Subscription Specialist to join their team. This role is responsible for the day-to-day sales and service of guests across 24 cities in the Broadway Across America network. The specialist will develop ongoing relationships with current customers and cultivate new ones to grow the business. This fast-paced role requires providing accurate, efficient, and consistent "world-class" service via phone, email, or chat, ensuring a dynamic service experience for every guest. Additionally, the position requires punctuality, a positive and supportive attitude, respect for coworkers, and active listening skills.
Requirements
- Basic computer skills
- Critical thinking
- Service orientation
- Reading comprehension
- Oral and written communication
- Time management
- High school diploma minimum
- Must be able to physically work from the office
Nice To Haves
- Prior box office experience
- Prior experience with ticketing systems
Responsibilities
- Answering phones
- Processing of tickets sales on multiple ticketing systems (Archtics and Tessitura); including but not limited to renewals / exchanges / reseats / refunds / cancellation / upgrades / reseats / single tickets
- Reading and responding to guests emails
- Proofing of materials/emails being sent to guests
- Reviewing website/data entry on website
- Printing, fulfilling and mailing of tickets
- Database entry and maintenance
- Participating in weekly Team meetings, seminars, and training events as scheduled
- Handling outbound calls which may consist of following up on unrenewed accounts, updating or informing guests of show/date changes, cancellations, payment plan declines, renewal deadlines, priority offers, survey calls about performances, follow up calls after problem resolution
- Participating in the ongoing development and organization of the Service Center and Organization as a whole
- Special projects as directed by Service Center Manager and/or Supervisor
Benefits
- Vacation and Holiday Pay
- health & welfare benefits
- 401(k) retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
