Broadway Subscription Specialist

John Gore Organization•Salt Lake City, UT

7d•Onsite

About The Position

The John Gore Organization is seeking a full-time Broadway Subscription Specialist to manage the day-to-day sales and service of guests across 24 cities in the Broadway Across America network. This role involves developing relationships with current customers and cultivating new ones to expand the business. The specialist will provide accurate, efficient, and consistent "world-class" service via phone, email, or chat, ensuring a dynamic service experience for every guest. Additionally, the position requires punctuality, a positive and supportive attitude, respect for coworkers, and active listening skills.

Requirements

Basic computer skills
Critical thinking
Service orientation
Reading comprehension
Oral and written communication
Time management
High school diploma minimum
Ability to respond to common inquiries or complaints from customers, partners, or members of the industry
Ability to write emails that conform to prescribed style and format
Ability to effectively present information to customers, partners, or members of the industry
Must be able to physically work from the office
Possess work authorization which does not require sponsorship by the employer for a visa

Nice To Haves

Prior box office experience
Prior experience with ticketing systems

Responsibilities

Answering phones
Processing ticket sales on multiple ticketing systems (Archtics and Tessitura), including renewals, exchanges, reseats, refunds, cancellations, upgrades, and single tickets
Reading and responding to guest emails
Proofing materials and emails sent to guests
Reviewing website and performing data entry on the website
Printing, fulfilling, and mailing tickets
Database entry and maintenance
Participating in weekly team meetings, seminars, and training events
Handling outbound calls for follow-ups on unrenewed accounts, informing guests of show/date changes, cancellations, payment plan declines, renewal deadlines, priority offers, and survey calls
Participating in the ongoing development and organization of the Service Center and Organization
Handling special projects as directed by the Service Center Manager and/or Supervisor