Broadcast Operations & Media Technology Coordinator

The HEAT Group•Miami, FL

About The Position

The Broadcast Operations & Media Technology Coordinator serves as an operational and project management resource for the Broadcast Operations & Media Technology department. The role supports planning, coordination, implementation, and ongoing administration of media technology systems, broadcast workflows, equipment management, and departmental initiatives. It liaises with Broadcast Production, Media Technology, Content, IT, Broadcast Services, external vendors, and league partners, exercising independent judgment to prioritize projects, resolve workflow issues, coordinate technology deployments, manage operational processes, and recommend improvements. The Coordinator operates with a high level of autonomy, providing strategic and administrative support to the Director and helping execute departmental goals, technology initiatives, and live-event operations. Duties include coordinating department projects and broadcast operations; supporting media technology systems and vendor relationships; maintaining documentation, inventories, and reporting; coordinating training; contributing to planning and analytics; and supporting game-night and event operations. The role may provide guidance to part-time staff, interns, freelancers, and project stakeholders.

Requirements

Bachelor's degree in Broadcast Production, Media Technology, Communications, Information Systems, Project Management, or a related field, or equivalent professional experience.
At least 3 years of experience in broadcast operations, media technology, production operations, project coordination, media asset management, or related fields, or an equivalent combination of education and experience.
Ability to work evenings, weekends, and holidays as required by event schedules.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Nice To Haves

Experience in professional sports, live event production, or television broadcast operations.
Experience supporting technology implementation projects.
Experience with CatDV, Telestream Vantage, Quantum, EditShare, Avid, Adobe Creative Cloud, or comparable media management platforms.

Responsibilities

Coordinate day-to-day operations and projects across the Broadcast Operations & Media Technology department.
Manage project timelines, task tracking, meeting follow-ups, and documentation for departmental initiatives.
Assist the Director with implementation plans for technology projects, workflow improvements, and operational initiatives.
Monitor project progress and identify risks, conflicts, or resource constraints.
Maintain department records, project documentation, budgets, and operational reporting.
Assist with broadcast operations planning and coordination for home games, special events, national broadcasts, remote productions, and league initiatives.
Coordinate operational logistics involving technical personnel, freelancers, vendors, and broadcast partners.
Support the development and maintenance of broadcast operating procedures and technical workflows.
Serve as a point of contact for internal departments requiring broadcast operational support or information.
Assist with credentialing, access requests, technical coordination, and broadcast facility readiness.
Coordinate media technology initiatives involving MAM, DAM, archive systems, storage platforms, and workflow automation tools.
Assist with implementation and testing of software updates, system enhancements, integrations, and technology deployments.
Track technology requests, system issues, and enhancement opportunities; help prioritize solutions and coordinate resolution efforts.
Facilitate communication between end users, technical staff, vendors, and consultants.
Maintain technology inventories, user access records, and equipment lifecycle documentation.
Coordinate relationships with technology vendors, service providers, consultants, and support partners.
Assist with procurement, including quotes, purchase requests, budget tracking, and invoice reconciliation.
Schedule vendor meetings, implementation sessions, training opportunities, and support engagements.
Help ensure vendor deliverables align with departmental priorities and project timelines.
Coordinate onboarding and training initiatives related to media technology and broadcast workflows.
Develop, organize, and maintain SOPs, training materials, workflow documentation, and knowledge-base resources.
Identify opportunities to improve user adoption, training effectiveness, and workflow consistency; guide users on departmental systems and processes.
Maintain reporting related to projects, budgets, equipment inventories, technology usage, and operational performance.
Compile and analyze data to support planning, budgeting, and decision-making.
Identify workflow bottlenecks and recommend efficiency improvements.
Assist with annual departmental planning, capital budget preparation, and technology roadmaps.
Participate in game-night and event operations as assigned and coordinate media technology and broadcast support needs during live events.
Monitor active issues, facilitate stakeholder communication, and support timely resolution of operational challenges.
Support contingency planning and escalation processes for technical or workflow issues.
Independently prioritize competing operational requests and project demands; evaluate workflow challenges and recommend process improvements.
Exercise discretion in coordinating resources, managing project timelines, and resolving operational issues.
Represent the department in meetings and cross-functional discussions when assigned by the Director.
Provide guidance and direction to part-time staff, interns, freelancers, and project stakeholders in support of departmental objectives.