Bridge to Health Program Manager

UnitedHealth Group•Framingham, MA

3d•$49,700 - $88,800•Remote

About The Position

Reliant Medical Group, part of the Optum family, is seeking a Bridge to Health Program Manager to support an innovative weight care pilot. This program integrates clinical expertise, digital tools, and lifestyle services to improve patient outcomes and evaluate a scalable model for personalized weight care. The Program Manager will be responsible for implementing operating procedures, identifying and resolving programmatic issues, and serving as a primary resource for internal and external stakeholders. This role emphasizes independent judgment and decision-making to ensure program success within a value-based care environment.

Requirements

High school diploma, or equivalent education, experience or training
1+ years of experience working in a healthcare or related environment that involved frequent communication with patients/participants
Familiarity with Epic software
Proven excellent interpersonal and communication skills
Proven excellent writing and speaking skills with proven ability to effectively respond promptly and effectively to complaints both verbally and in writing
Proven solid organizational skills, good judgment and attention to detail
Proven excellent conflict resolution skills
Proven ability to demonstrate warmth, compassion, and empathy in all interactions with internal and external customers
Demonstrated ability to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications

Nice To Haves

BA/BS
Proficiency with Microsoft Office software (Word and Excel)
3+ years of experience in a clinical and/or customer service setting in addition to 2+ years in a Lead or Supervisory role

Responsibilities

Oversight and implementation of the Bridge to Health program, coordinating activities to meet program objectives.
Development and implementation of program guidelines, processes, and systems, including billing.
Collaboration with other departments and stakeholders to ensure seamless integration of Bridge services.
Providing training to clinic staff at various meetings (Tier II, provider, staff).
Establishing partnerships with healthcare providers, staff, and local resources to foster collaboration and enhance clinic visibility.
Overseeing daily operations of Bridge weight care visits, ensuring high-quality, culturally competent care.
Supervising, training, and providing ongoing support to the Bridge to Health patient navigator.
Monitoring and evaluating program performance, including patient satisfaction and quality of care, and initiating improvements.
Providing recommendations to management for program-related initiatives, including needs assessment, operational analyses, and process development.
Collecting and analyzing data against key performance indicators to support management decisions and presenting findings to stakeholders.
Serving as a resource to internal and external customers on program operation issues, resolving problems and responding to inquiries.
Independently evaluating potential courses of action for problem resolution and implementing or presenting recommendations to management.
Developing and implementing policies and procedures for clinics in alignment with the health system's mission and goals.
Participating in trainings, team meetings, and professional development activities to maintain knowledge of program updates and best practices.
Carrying out supervisory responsibilities for the Bridge to Health Navigator in accordance with organizational policies, including interviewing, selecting, orienting, training, assigning work, evaluating performance, and addressing complaints.