Bridal Stylist - Commission Sales
About The Position
The Bridal Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. Stylists deliver 5-Star Customer Service, work toward sales and productivity goals by following the company’s selling behaviors, and carry out store presentation and operational duties. They serve as brand ambassadors and demonstrate David’s Bridal’s values and critical success factors. The role reports to the Store Manager in partnership with the Sales Manager. The position involves welcoming and assisting customers in person and by phone, preparing for appointments, learning customers’ needs, recommending gowns and related products and services, and supporting customers through alterations and follow-up appointments. Stylists use store systems and iPad tools, maintain product and fashion knowledge, process transactions, and support the store team’s sales, service, and operational objectives. The job description lists part-time benefits. A high school diploma or equivalent is required. Prior retail experience in an apparel, service, or specialty store and experience with a computerized POS system are preferred.
Requirements
- High school diploma or equivalent.
- Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and communicate with and hear customers.
- Ability to occasionally lift up to 25 pounds.
- Ability to see at close and distant ranges, use peripheral vision and depth perception, and use computers and electronic devices for extended periods.
- Personal integrity, including matching words with actions to build trust and respect.
- Drive and determination to achieve results and persist through challenges.
- Ability to build and maintain positive relationships within and across teams.
Nice To Haves
- One to two years of retail experience in an apparel, service, or specialty store environment.
- Prior experience with a computerized point-of-sale system.
Responsibilities
- Welcome customers with genuine, friendly enthusiasm in person and over the phone, adapting communication to their needs.
- Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
- Provide exceptional service to multiple customers, address concerns, and partner with leadership when escalation is appropriate.
- Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
- Build relationships by asking questions, listening to customer needs, and helping identify a suitable gown or dress.
- Strive to identify the customer’s preferred gown or dress within the first three try-ons.
- Review the timeline calendar, set future appointments, and follow up with customers.
- Explain alterations and personalization services, promote those services, and coordinate appointments with Alterations Specialists.
- Help the store achieve its goal of 80% conversion of brides sold to alterations appointments.
- Take and enter accurate measurements for dress orders to help minimize returns and exchanges.
- Maintain clean, organized, and promotion-ready store standards; report broken or damaged equipment to management.
- Maintain dress code standards and offer the David’s Bridal loyalty and partners program.
- Respond promptly to customer questions and build relationships that support satisfaction and loyalty.
- Meet hourly sales productivity standards by using the 5-Step Selling Process.
- Support cash-wrap procedures and process transactions accurately, including discussing the shopping experience, offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
- Follow procedures for special-order dresses.
- Consistently achieve a platform conversion of at least 65% and add-on goals of 75% for headpieces, 10% for foundations, and 20% for shoes.
- Set return appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
- Complete training promptly and continually build product knowledge and fashion trend expertise.
- Strive to qualify for Circle of Excellence membership by exceeding sales targets.
- Carry out new processes, behaviors, contests, and programs as assigned.
- Perform store-management-assigned duties, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
- Support the store team in achieving sales, service, and operational goals.
- Accurately clock in and out for scheduled shifts, breaks, and meals.
- Follow loss-prevention and security policies and processes.
- Complete assigned development training and required myLearning courses within the first 90 days, and keep current with the myLearning curriculum.
- Celebrate team members’ successes and share sales expertise and product knowledge with fellow stylists.
- Accept coaching and feedback and use it to improve behaviors and processes.
- Perform additional duties as needed.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early-pay access
- Referral incentive program
- Dream Maker discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
