Bridal Sales Stylist
About The Position
The Bridal Sales Stylist provides a positive, friendly, empathetic, and professional selling experience for David’s Bridal customers. Stylists deliver 5-Star Customer Service, work toward sales and productivity goals by following the company’s selling behaviors, and perform store presentation and operational duties. They serve as brand ambassadors and demonstrate David’s Bridal’s values and success factors. The role reports to the Store Manager in partnership with the Sales Manager. Stylists welcome and assist customers in person and by phone, prepare for appointments, learn customer needs, recommend gowns and related products, explain alterations and personalization services, and schedule follow-up appointments. They use customer, appointment, and point-of-sale systems, along with iPad tools, to support the customer experience and sales process. The role also includes transactions, store standards and merchandising, inventory-related tasks, loss prevention, training, and collaboration with the store team. The position requires standing, walking, and sitting for extended periods, handling customer-facing tasks, and occasionally lifting up to 25 pounds. A high school diploma or equivalent is required. Prior retail experience in an apparel, service, or specialty store and experience with a computerized POS system are preferred. The posting describes the role as part-time and lists part-time benefits.
Requirements
- High school diploma or equivalent.
- Ability to provide friendly, empathetic, professional customer service and communicate clearly.
- Ability to serve multiple customers and work collaboratively with a store team.
- Ability to use computerized systems and electronic devices for customer, appointment, and sales tasks.
- Ability to stand, walk, and sit for extended periods; reach; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
- Ability to occasionally lift up to 25 pounds.
- Ability to see at close and distant range, use peripheral vision and depth perception, and use a computer and electronic devices for extended periods.
Nice To Haves
- One to two years of prior retail experience in an apparel, service, or specialty store environment.
- Prior experience with a computerized point-of-sale system.
Responsibilities
- Welcome customers with friendly enthusiasm by phone and in person, communicating clearly and adapting to their needs.
- Use appointment, customer, point-of-sale, and iPad systems to manage customer flow and provide product and service information.
- Deliver exceptional service to multiple customers, address concerns, and escalate issues to leadership when appropriate.
- Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
- Build relationships by asking questions and listening to customers’ emotional and practical needs.
- Help customers find a suitable gown or dress, striving to identify the right option within the first three try-ons.
- Review the Timeline Calendar, arrange future appointments, and follow up with customers.
- Explain alterations and personalization services and partner with Alterations Specialists to arrange fitting and personalization appointments.
- Support the store goal of 80% conversion of brides sold to Alterations appointments.
- Take and enter measurements as required for dress orders and to minimize returns and exchanges.
- Maintain clean, organized, promotional-ready store standards and report broken or damaged equipment to store management.
- Follow the dress code and promote David’s Bridal loyalty and partners programs.
- Respond promptly to customer questions and build relationships that support satisfaction and loyalty.
- Meet hourly sales productivity standards using the 5-Step Selling Process and consistently achieve a 65% or greater platform conversion.
- Process transactions accurately and follow cash-wrap practices, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
- Maintain knowledge of special-order dress procedures.
- Work toward add-on goals: headpieces 75%, foundations 10%, and shoes 20%.
- Set return appointments for the wedding party, including bridesmaids, the mother of the bride, and flower girls.
- Complete training and build product knowledge and fashion trend expertise; strive to qualify for Circle of Excellence by exceeding sales targets.
- Carry out assigned processes, behaviors, contests, and programs, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
- Support the store team in achieving sales, service, and operational goals.
- Accurately clock in and out for scheduled shifts, breaks, and meals, and follow loss-prevention and security policies.
- Complete assigned development training and myLearning courses within the first 90 days and keep current with the curriculum.
- Share sales expertise and product knowledge with fellow stylists, celebrate team successes, and use coaching and feedback to improve.
- Perform additional duties as needed.
Benefits
- Team bonus
- Dayforce Wallet early pay access
- Referral incentive program
- Dream Maker discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
- Competitive pay
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
