Breast Imaging Service Representative

BMC Software•Boston, MA

6d•$21 - $25

About The Position

The Breast Imaging Service Representative coordinates activities to improve patients’ access to breast imaging services. The role provides customer service, registers patients, verifies insurance and coverage, schedules appointments, coordinates interpreter services, escorts patients, and requests images. It also performs administrative support duties, including data entry, faxing, handling forms and phones, photocopying, and filing. The position is full-time, scheduled from 7:30 a.m. to 4:00 p.m.

Requirements

Successful completion of a Medical Assistant program, or an associate degree that includes medical terminology training or education, or an equivalent combination of education and work experience.
At least two years of previous work experience involving interaction with people or customer service.
Ability to read and write in English to obtain, update, and exchange factual information.
Intermediate to advanced computer skills.
Effective interpersonal and communication skills to provide information, reassurance, and support to patients in somewhat difficult situations.
Ability to maintain working relationships with physicians and staff.
Close attention to detail.
Strong time-management and organizational skills.
Ability to maintain patient confidentiality.

Nice To Haves

Previous experience with direct patient interactions.

Responsibilities

Coordinate activities that improve patients’ access to breast imaging services.
Provide customer service and register patients.
Verify insurance and coverage.
Schedule appointments.
Coordinate interpreter services.
Escort patients.
Request images.
Perform administrative duties, including data entry, faxing, handling forms and phones, photocopying, and filing.