Breast Imaging Service Representative

Boston Medical Center•Boston, MA

About The Position

The Breast Imaging Service Representative coordinates activities to improve patients’ access to breast imaging services. The role provides customer service and supports the department through patient registration, insurance and coverage verification, appointment scheduling, interpreter-service coordination, escorting patients, and requesting images. Administrative duties include data entry, faxing, handling forms and phone calls, photocopying, and filing.

Requirements

Successful completion of a Medical Assistant program, an associate degree that includes medical terminology training or education, or an equivalent combination of education and work experience.
At least two years of previous work experience involving people interaction or customer service.
Ability to read and write in English to obtain, update, and exchange factual information.
Intermediate to advanced computer skills.
Effective interpersonal and communication skills to provide information, reassurance, and support to patients in somewhat difficult situations.
Ability to maintain working relationships with physicians and staff.
Close attention to detail.
Strong time-management and organizational skills.
Ability to maintain patient confidentiality.

Nice To Haves

Previous experience with direct patient interactions.

Responsibilities

Coordinate activities to improve patients’ access to breast imaging services.
Provide customer service and register patients.
Verify insurance and coverage.
Schedule appointments.
Coordinate interpreter services.
Escort patients.
Request images.
Perform departmental administrative duties, including data entry, faxing, handling forms and phones, photocopying, and filing.