Breast Imaging Manager

Baylor Scott & White Health•Grapevine, TX

About The Position

The Manager of Breast Imaging helps the Director manage, plan, organize, and improve Breast Imaging services. The role includes orienting, teaching, coaching, and supervising staff; promoting the organization’s vision, mission, values, and goals; recommending and developing policies that comply with regulations and System philosophy; and acting as Director when needed. The manager oversees imaging-service processes, staffing and schedules, personnel matters, performance and development, budgets, equipment and service needs, regulatory compliance, patient experience, and quality improvement. The role works with management, staff, physicians, radiologists, and other departments to support effective operations and coordinated care. The work setting includes four mammography rooms, one bone density room, and two ultrasound rooms, with a radiologist on site. The schedule is Monday through Friday, 7 a.m.–5 p.m.; hours may vary with unit needs, and occasional Saturdays may be needed.

Requirements

Associate degree required.
Five years of recent Mammography experience.
Two years of recent leadership experience as a Lead, Supervisor, or Manager.
Knowledge of MQSA/ACR requirements for Breast Imaging, including regulatory and compliance requirements.
Understanding of daily operations and management of a Breast Imaging Center.
ARRT-M Mammography certification and ARRT-R Radiography certification.
Ability to perform high-quality advanced imaging procedures according to exam protocols.
General computer skills, including Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.

Nice To Haves

Bachelor’s degree preferred.
Experience in Ultrasound, DEXA, procedural imaging, and quality control.

Responsibilities

Plan, design, implement, maintain, and continually improve imaging-service work processes, with attention to turnaround times, exam quality, patient preparation, timely service, accuracy, and cost efficiency.
Comply with System and regulatory standards, policies, and procedures; investigate, resolve, and document patient complaints.
Monitor and adjust staffing patterns, prepare and modify schedules to ensure shift coverage, and approve paid time off, sick time, and leaves of absence for assigned staff.
Interview, hire, counsel, and terminate personnel in coordination with Human Resources; complete performance evaluations and recognition; train new staff; verify registrations and certifications; and support staff career development.
Partner with management and staff to hold multidisciplinary meetings and support communication and adherence to organizational vision, mission, values, and goals.
Facilitate staff goal setting, monitor goals and achievements, incorporate goals into annual performance evaluations, encourage feedback-survey participation, and initiate improvement plans.
Partner with management to develop the department budget; provide feedback on equipment and service needs; monitor operational budgets; and implement corrective action plans for unfavorable productivity or expense variances.
Serve as a Breast Imaging liaison to other departments; maintain cooperative relationships with physicians and medical departments; exchange information and develop solutions; and assist with policies, procedures, priorities, and department and System targets.
Ensure compliance with JCAHO, TDH, and other accrediting-body standards.
Identify patient service needs using AIDET, verify that the correct exam is performed on the correct patient, and establish rapport with patients and others involved in service requirements.
Coordinate and lead groups focused on patient safety, customer service, performance improvement, care environment, employee and physician engagement, quality improvement, and interdepartmental relations.
Participate in mutual governance, department, hospital, and professional organizations and committees, including LEAN initiatives, 5S projects, interdepartmental committees, and quality-control assurance with radiologists.
Stay current on imaging trends, techniques, protocols, and procedures; maintain equipment skills for exams involving newborn, pediatric, young adult, adult, and geriatric patients.
Perform high-quality advanced imaging procedures according to exam protocols and explain procedures to patients.
Monitor customer satisfaction and wait times, maintain courteous and professional service, review satisfaction scores, and develop action plans as needed.
Serve as a preceptor and provide quality training to new team members and on new services and initiatives.
Create operational outcomes for work processes, quality, productivity standards, and measurable goals for employees and project teams.
Use broader priorities to determine resource use in meeting schedules and goals; make or approve hiring and termination outcomes; evaluate and recommend policy changes and establish procedures affecting the managed organization.
Apply business knowledge in annual planning, goal setting, budget adherence, employee compensation, compliance, and risk management.
Use Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.
Take call if required.