Breakfast Host

EXCHANGE HOTELS MANAGEMENT•Fort Worth, TX

11d

About The Position

The Breakfast Host creates a welcoming, friendly, and efficient breakfast experience for guests at Hyatt Place Fort Worth. As the first point of contact in the morning, the host greets guests, manages seating flow, and supports smooth breakfast operations while providing genuine hospitality in line with Hyatt Place service standards. The role also supports other tasks or departments as business needs require.

Requirements

Flexible availability, including early mornings, weekends, and holidays.
Friendly, professional demeanor and strong guest service skills.
Ability to multitask, stay organized, and work efficiently in a fast-paced environment.
Strong communication skills and a team-oriented mindset.
Commitment to providing a positive guest experience.
Ability to stand, walk, and move throughout breakfast and public areas for extended periods.
Ability to lift, carry, or move up to 10 lbs regularly and up to 25 lbs occasionally.
Ability to work early morning shifts in a fast-paced environment.
Comfort working in a guest-facing role with frequent interaction and moderate noise levels.
Commitment to the core values of Respect, Integrity, Humility, Empathy, Creativity, and Fun.

Nice To Haves

Previous hotel, hospitality, or customer service experience.
Experience working in breakfast service or food and beverage environments.
Familiarity with Hyatt Place service standards.
Knowledge of the local Fort Worth area to assist guests when needed.

Responsibilities

Greet guests promptly and warmly upon arrival to the breakfast area.
Monitor guest traffic and manage breakfast flow to maintain seating availability, smooth circulation, and positive guest experiences.
Assist guests with seating, including accommodating accessibility needs, families, groups, and special requests when possible.
Communicate with kitchen and hotel team members about guest volume, replenishment needs, and service concerns.
Maintain cleanliness, organization, and presentation of the breakfast area, host stand, and entry points in accordance with brand standards and health regulations.
Answer guest questions about breakfast offerings, service hours, dietary considerations, and hotel amenities.
Anticipate guest needs and proactively offer assistance.
Address guest concerns or complaints professionally and escalate issues to leadership when appropriate.
Support peak breakfast service by assisting with light resets, clearing tables, stocking service items, and directing guest flow as needed.
Follow food safety, sanitation, and workplace safety guidelines.
Assist other departments or with other tasks when business needs require.
Uphold Hyatt Place service standards, hotel policies, and core values in guest and team interactions.
Maintain a professional appearance and demeanor in accordance with grooming and uniform standards.
Perform other duties as assigned.