Breakfast Host/Hostess

Purpose Lodging•Cornelia, GA

About The Position

The Breakfast Host/Hostess creates a positive start to guests’ days by preparing and maintaining the breakfast area and providing superior customer service. The role also involves speaking with guests and collecting information that may generate business leads for the Sales Department. The position is in the Breakfast department, is classified as non-exempt, and has no supervisory responsibilities. Duties and activities may change, or new ones may be assigned, at any time with or without notice.

Requirements

Outgoing personality.
Excellent verbal communication skills.
Active listening skills.
Service-oriented approach.
High school diploma or equivalent.
Three months of related experience.
Ability to stand for prolonged periods.
Ability to lift and carry up to 25 pounds at a time.

Responsibilities

Provide superior customer service to all guests.
Set up the breakfast area before service and keep it stocked, clean, and well maintained during breakfast hours, including maintaining serving ware.
Ensure tables are clean before breakfast, throughout service, and after breakfast concludes.
Set televisions to channels appropriate under Brand standards, such as news and weather, with the required volume and closed captions where applicable.
Follow Health Department rules and regulations, including maintaining valid certifications, adequate food temperatures, and correct food labeling.
Plan the menu and rotate food offerings according to hotel standards.
Monitor the premises and report suspicious activity or persons immediately to the General Manager or Manager on Duty.
Speak with guests and collect sales leads for the Sales Department.
Keep coffee urns full and make tea preparation available.
Clean the kitchen before leaving and store food according to Health Department guidelines.
Perform other tasks requested during the morning shift.
Follow OSHA/HAZCOM procedures.
Wear the required Brand uniform and name tag during scheduled shifts.