Breakfast Attendant - Mon-Fri 6a-2p

TownePlace Suites Harmaville•Fox Chapel, PA

About The Position

The Breakfast Attendant prepares food, cleans and restocks the breakfast area, and greets guests during the shift. The shift is listed as Monday through Friday, 6 a.m. to 2 p.m.; the job summary also says the shift starts around 5 a.m. At the end of breakfast service, the attendant is expected to clean everything and empty the garbage. The role includes maintaining knowledge of hotel occupancy, in-house groups, and hotel features and services, and promoting breakfast options in accordance with brand standards. The attendant helps provide a pleasant guest experience and works to improve guest satisfaction.

Requirements

  • Highly organized.
  • Thorough knowledge of guest service and satisfaction.
  • Good verbal and written communication skills.
  • Able to work in a team environment, sometimes acting as a team leader.
  • Basic computational ability.
  • Basic computer skills.

Responsibilities

  • Maintain knowledge of daily house count, in-house groups, and hotel features and services.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Greet and acknowledge arriving guests.
  • Be attentive to guest needs and help provide a pleasant experience.
  • Promote and explain available breakfast options in accordance with brand standards.
  • Prepare food, clean, and restock during the shift.
  • Clean the breakfast area and empty garbage after breakfast service.

Benefits

  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
  • 401(k)
  • Dental insurance
  • Employee discounts
  • Medical, dental, and vision options for full-time employees
  • Paid time off and 401(k) for full-time employees
  • Hotel discounts for all employees at hotels other than their own
  • $250 bonus for the employee and a referred associate
  • DailyPay access to earned wages before payday
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