Breakfast Attendant

Diverse Concepts•Pigeon Forge, TN

About The Position

As a Breakfast Attendant (described in the posting as a Breakfast Server), you are responsible for greeting guests, directing them to the buffet, refilling beverages, bussing dishes, resetting tables, keeping the restaurant clean, stocking the buffet, and assisting guests attentively and efficiently while providing service according to hotel standards. Pay is $16 per hour. The role includes setting tables and completing opening and closing procedures, checking guest satisfaction, handling dishes and guest comments, maintaining knowledge of the buffet, menu, hotel, and surrounding area, and keeping work areas clean and organized. The attendant also reports cleanliness and maintenance issues, supports inventories, communicates between kitchen and service teams, monitors operating supplies and equipment, and helps reduce spoilage and waste. Other reasonable duties may be assigned by management.

Requirements

Must be willing to work early mornings, holidays, and weekends.
Must be knowledgeable about the property and surrounding areas to respond to guest requests.
Friendly, outgoing personality and professional appearance.
Physical stamina and mobility, including the ability to reach, kneel, and bend, and to lift, push, and pull up to 25 pounds.
Strong verbal communication skills and the ability to work in a multicultural environment.
Ability to work in a high-volume setting and handle stress positively.
Ability to assist guests with complaints.
Must possess a server's permit.
Ability to work independently with little or no supervision.

Responsibilities

Greet guests and direct them to the buffet.
Set tables for buffet service according to hotel standards.
Perform department opening and closing procedures.
Offer to refill beverages during buffet service.
Check with guests about their satisfaction with food, beverages, and meals.
Clean and remove dirty or unused plates and glassware; bus dishes and reset tables.
Monitor guest comments, pass them to the supervisor, and proactively solve problems when possible.
Maintain thorough knowledge of the buffet layout, beverages, hotel, general area, and food and beverage menu items.
Complete closing duties, including restocking items and turning off lights.
Maintain cleanliness and organization of work areas and surrounding areas throughout the day.
Report cleanliness and maintenance issues to the immediate supervisor.
Assist with scheduled inventories of products and operating equipment.
Maintain proper appearance and grooming while on duty.
Ensure communication between kitchen and service team members.
Monitor operating supplies and equipment and help reduce spoilage and waste.
Perform other reasonable duties assigned by management.